How To Fix CNV_CMIS_A_20278 - User details not found on remote system. Piecelist will not be created

SAP Error Message - Details

• Message type: E = Error

• Message class: CNV_CMIS_A_20 - Message class for Cross-Client Customizing Comparison (SLO)

• Message number: 278

• Message text: User details not found on remote system. Piecelist will not be created

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CNV_CMIS_A_20278 - User details not found on remote system. Piecelist will not be created ?

  The SAP error message CNV_CMIS_A_20278 indicates that the system is unable to find user details on a remote system, which is preventing the creation of a piecelist. This error typically occurs in the context of data migration or system conversion processes, particularly when using the SAP Conversion and Migration Information System (CMIS).
  Cause:
  
  User Not Defined: The user specified in the migration process does not exist on the remote system.
  Connection Issues: There may be connectivity issues between the source and target systems, preventing the retrieval of user details.
  Authorization Issues: The user may not have the necessary authorizations to access the remote system.
  Configuration Issues: The remote system may not be properly configured in the SAP landscape, leading to communication failures.
  
  Solution:
  
  
  Verify User Existence:
  
  Check if the user exists on the remote system. You can do this by logging into the remote system and verifying the user in the user management area (transaction SU01).
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to perform the required actions on the remote system. This may involve checking roles and profiles assigned to the user.
  
  
  
  Review Connection Settings:
  
  Verify the RFC (Remote Function Call) connection settings between the systems. You can check this in transaction SM59. Ensure that the connection is active and properly configured.
  
  
  
  Test Connectivity:
  
  Use the Test Connection feature in transaction SM59 to ensure that the connection to the remote system is functioning correctly.
  
  
  
  Check System Configuration:
  
  Ensure that the remote system is correctly configured in the SAP landscape. This includes checking the logical system settings and ensuring that the systems are properly defined in transaction BD54.
  
  
  
  Consult Logs:
  
  Check the application logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Contact Support:
  
  If the issue persists after performing the above checks, consider reaching out to SAP support for further assistance. Provide them with the error message and any relevant logs or details.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation related to the CMIS and data migration processes for best practices and guidelines.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and can share their solutions.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.