How To Fix CNV_02300000 - No e-mail address found; enter it using SU3

SAP Error Message - Details

• Message type: E = Error

• Message class: CNV_02300 -

• Message number: 000

• Message text: No e-mail address found; enter it using SU3

What causes this issue?

Using transaction SU3 (or SYSTEM --> User profile --> Own data), you
can maintain your own user data.
Choose the pushbutton <ZH>Other communication</> and then INT to go to
an entry screen for your e-mail address.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter a valid e-mail address.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CNV_02300000 - No e-mail address found; enter it using SU3 ?

  The SAP error message CNV_02300000 indicates that the system could not find an email address associated with the user profile. This typically occurs in scenarios where email notifications or communications are expected, but the user’s email address has not been set up in their SAP user profile.
  Cause:
  
  Missing Email Address: The primary cause of this error is that the user has not entered an email address in their SAP user profile.
  User Profile Configuration: The user profile may not be properly configured, or the email field may be left blank.
  System Settings: In some cases, system settings or roles may restrict access to certain user profile fields.
  
  Solution:
  To resolve this error, the user needs to enter their email address in their SAP user profile. Here are the steps to do this:
  
  Log into SAP: Start by logging into your SAP system.
  Access User Profile:
  
  Enter the transaction code SU3 in the command field and press Enter. This will take you to the user profile maintenance screen.
  
  
  Edit Email Address:
  
  Navigate to the "Address" tab.
  In the "Internet" section, find the field for "E-mail".
  Enter your valid email address in the provided field.
  
  
  Save Changes: After entering the email address, make sure to save your changes by clicking the save button (disk icon).
  Log Out and Log Back In: It may be a good idea to log out of the system and log back in to ensure that the changes take effect.
  
  Related Information:
  
  User Roles and Authorizations: Ensure that you have the necessary authorizations to edit your user profile. If you do not have the required permissions, you may need to contact your system administrator.
  Email Format: Make sure that the email address is in the correct format (e.g., [e-mail]) to avoid any validation errors.
  System Notifications: After entering your email address, you should start receiving notifications or communications that are sent to your email from the SAP system.
  Further Assistance: If the issue persists even after entering the email address, consider reaching out to your IT support team or SAP Basis team for further investigation.
  
  By following these steps, you should be able to resolve the CNV_02300000 error and ensure that your email address is correctly set up in your SAP user profile.