How To Fix CNTACT028 - Cannot determine bank control key for &1 / &2 / &3, check your data

SAP Error Message - Details

• Message type: E = Error

• Message class: CNTACT - eCATT replacement -> ABAP class

• Message number: 028

• Message text: Cannot determine bank control key for &1 / &2 / &3, check your data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CNTACT028 - Cannot determine bank control key for &1 / &2 / &3, check your data ?

  The SAP error message CNTACT028 indicates that the system is unable to determine the bank control key for the specified bank account, company code, and country. This error typically arises during processes that involve bank account management, such as payment processing or bank reconciliation.
  Causes:
  
  Missing Bank Control Key: The bank control key may not be defined in the system for the specified bank account.
  Incorrect Configuration: The configuration for the bank account or the bank itself may be incomplete or incorrect.
  Data Entry Errors: There may be typographical errors in the bank account details, such as the bank account number, company code, or country.
  Bank Master Data Issues: The bank master data may not be properly maintained or may be missing for the specified bank.
  Country-Specific Settings: The bank control key may not be defined for the specific country in the system.
  
  Solutions:
  
  
  Check Bank Control Key Configuration:
  
  Navigate to the configuration settings for bank accounts in SAP (Transaction Code: OBBA or FI12).
  Ensure that the bank control key is defined for the relevant bank account and company code.
  
  
  
  Verify Bank Master Data:
  
  Check the bank master data for the specified bank account (Transaction Code: FI01 or FI02).
  Ensure that all required fields are filled out correctly, including the bank control key.
  
  
  
  Review Data Entry:
  
  Double-check the data entered for the bank account, company code, and country to ensure there are no typographical errors.
  
  
  
  Consult with Functional Team:
  
  If you are unsure about the configuration or data, consult with your SAP FI (Financial Accounting) functional team or a consultant who specializes in bank accounting.
  
  
  
  Check Country-Specific Settings:
  
  Ensure that the bank control key is defined for the specific country in the system. This can be checked in the configuration settings for financial accounting.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OBBA (Bank Account Management), FI01 (Create Bank), and FI02 (Change Bank).
  Documentation: Refer to SAP documentation or help files for detailed information on bank account management and configuration.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the CNTACT028 error and implement the necessary solutions to resolve it.