How To Fix CNTACT024 - Record &1 : fileds &2 and &3 should have values both or neither

SAP Error Message - Details

• Message type: E = Error

• Message class: CNTACT - eCATT replacement -> ABAP class

• Message number: 024

• Message text: Record &1 : fileds &2 and &3 should have values both or neither

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CNTACT024 - Record &1 : fileds &2 and &3 should have values both or neither ?

  The SAP error message CNTACT024 indicates that there is a validation issue with the data being processed in a transaction related to contact information. Specifically, it states that for a particular record (indicated by &1), two fields (indicated by &2 and &3) must either both have values or neither should have values. This is a common data integrity check to ensure that related fields are consistently filled out.
  Cause:
  The error typically arises in scenarios where:
  
  Two fields are logically related and should be filled out together (e.g., if one field contains a phone number, the other might need to contain a phone type).
  One of the fields is filled while the other is left empty, violating the requirement for both fields to be either populated or left blank.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Identify the Fields: Check the error message to identify which record and which fields are causing the issue. The placeholders &1, &2, and &3 will be replaced with actual values in the error message.
  
  
  Review Data Entry: Go to the transaction or data entry screen where the error occurred. Look for the two fields mentioned in the error message.
  
  
  Correct the Data:
  
  If one field has a value, ensure that the other field is also filled with an appropriate value.
  If both fields should not have values, clear the data from both fields.
  
  
  
  Validation: After making the necessary changes, try to save or process the record again to see if the error persists.
  
  
  Consult Documentation: If you are unsure about the relationship between the fields, consult the relevant SAP documentation or your organization's data entry guidelines.
  
  
  Testing: If you are working in a development or testing environment, consider testing with different combinations of values to ensure that the error does not occur again.
  
  
  Related Information:
  
  Field Relationships: Understanding the business logic behind the fields can help in determining how they should be populated.
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message.
  User Training: Ensure that users entering data are trained on the importance of filling out related fields correctly to avoid such errors in the future.
  Debugging: If the error persists and you cannot identify the issue, consider debugging the transaction or consulting with a technical team for further analysis.
  
  By following these steps, you should be able to resolve the CNTACT024 error and ensure that your data entry complies with the required validation rules.