How To Fix CND_EXCHANGE181 - Record KNUMA = &1, AG_GUID = &2: Bonus status cannot be changed

SAP Error Message - Details

• Message type: E = Error

• Message class: CND_EXCHANGE - Error Messages in Data Exchange Conditions

• Message number: 181

• Message text: Record KNUMA = &1, AG_GUID = &2: Bonus status cannot be changed

What causes this issue?

The bonus status of agreement &V1& (GUID = &V2&) cannot be changed

System Response

An attempt was made to change the bonus status &V3& of agreement &V1& to
status &V4&. This change is not permitted.
This problem indicates that there is a data inconsistency between ERP
and CRM. The system will not let you change the status as it could cause
serious problems (for example, settlement accounting being carried out
several times for a bonus agreement).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CND_EXCHANGE181 - Record KNUMA = &1, AG_GUID = &2: Bonus status cannot be changed ?

  The SAP error message CND_EXCHANGE181 indicates that there is an issue with changing the bonus status for a specific record identified by the KNUMA (condition record number) and AG_GUID (agreement GUID). This error typically arises in the context of condition management, particularly when dealing with pricing or bonus agreements in SAP.
  Cause:
  The error can occur due to several reasons, including:
  
  
  Status Restrictions: The bonus status you are trying to change may be restricted by the system due to business rules or conditions that are not met. For example, if the bonus has already been processed or if it is in a status that does not allow changes.
  
  
  Data Integrity Issues: There may be inconsistencies or missing data in the condition records or related tables that prevent the status from being updated.
  
  
  Authorization Issues: The user attempting to change the status may not have the necessary authorizations to perform this action.
  
  
  Custom Logic: If there are custom enhancements or user exits implemented in the system, they may be enforcing additional checks that prevent the status change.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Current Status: Review the current status of the bonus record (KNUMA) to understand why it cannot be changed. You can do this by accessing the condition record in the relevant transaction (e.g., VK13 for condition records).
  
  
  Review Business Rules: Consult with your business process owner or SAP functional consultant to understand the business rules governing the bonus status changes. Ensure that the conditions for changing the status are met.
  
  
  Data Consistency Check: Verify the integrity of the data related to the condition record. Check for any missing or inconsistent data that might be causing the issue.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to change the bonus status. You may need to consult with your security team to verify this.
  
  
  Debugging: If the issue persists, consider debugging the process to identify any custom logic that might be causing the error. This may require the assistance of a developer or SAP consultant.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message. There may be known issues or patches available.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VK13 (Display Condition), VK12 (Change Condition), and others related to condition management.
  Documentation: Review SAP documentation related to condition management and bonus agreements for additional context and guidelines.
  Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to change the bonus status as needed.