How To Fix CN558 - Sales order & for network & is being processed by &

SAP Error Message - Details

• Message type: E = Error

• Message class: CN - Meldungen für Netzpläne

• Message number: 558

• Message text: Sales order & for network & is being processed by &

What causes this issue?

Network &V2& was created from sales order &V1&.
This sales order is currently being edited by another user.

System Response

INCLUDE NA_ALLG_NOVERARBEITUNG OBJECT DOKU ID TX

How to fix this error?

Either wait until the other user has finished, or select display mode.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CN558 - Sales order & for network & is being processed by & ?

  The SAP error message CN558 typically indicates that a sales order is currently being processed by another user or transaction, which prevents you from making changes or accessing it at that moment. This is a common issue in SAP systems when multiple users are trying to access or modify the same data simultaneously.
  Cause:
  
  Locking Mechanism: SAP uses a locking mechanism to prevent data inconsistencies. When a user opens a sales order for editing, it locks the record for that user. If another user tries to access the same order, they will encounter this error.
  Long-running Transactions: If a transaction is taking longer than expected, it may hold the lock for an extended period, causing other users to receive this error.
  Background Jobs: Sometimes, background jobs or processes may also lock the sales order, leading to this error.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for a few moments and then try to access the sales order again. The lock will be released once the other user completes their transaction.
  Identify the Lock: You can use transaction code SM12 to check for locks on the sales order. This will show you which user or process is holding the lock.
  Contact the User: If you identify the user who is holding the lock, you can contact them to see if they can complete their transaction or release the lock.
  Release the Lock: If necessary and if you have the appropriate authorizations, you can manually release the lock from transaction SM12. However, this should be done with caution, as it may lead to data inconsistencies if the other user is still processing the order.
  Check for Background Jobs: Use transaction SM37 to check if there are any background jobs that might be locking the sales order. If you find any, you may need to wait for them to complete or consult with your system administrator.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage locks.
  SM37: To monitor background jobs.
  
  
  User Communication: It's often helpful to communicate with your team to avoid simultaneous access to the same sales order.
  System Performance: If this error occurs frequently, it may indicate performance issues with the system or the need for better user training on how to manage sales orders.
  
  If the problem persists or if you encounter this error frequently, it may be worth discussing with your SAP Basis team or system administrator to investigate further.