How To Fix CMX_XSE015 - SXS references were reset

SAP Error Message - Details

• Message type: E = Error

• Message class: CMX_XSE -

• Message number: 015

• Message text: SXS references were reset

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMX_XSE015 - SXS references were reset ?

  The SAP error message CMX_XSE015, which states "SXS references were reset," typically occurs in the context of SAP's Customer Experience (CX) solutions, particularly when dealing with the SAP Commerce Cloud or related modules. This error indicates that the system has reset the references for a specific SXS (Side-by-Side) configuration or integration.
  Cause:
  
  Configuration Changes: The error may arise due to changes in the configuration of the SXS setup, such as modifications in the integration settings or changes in the data model.
  Data Consistency Issues: If there are inconsistencies in the data or references between different systems or components, the system may reset the references to maintain data integrity.
  System Updates: Updates or patches applied to the SAP system can sometimes lead to resets in configurations or references.
  Performance Issues: If the system is under heavy load or experiencing performance issues, it may reset references as a part of its error recovery process.
  
  Solution:
  
  Check Configuration: Review the SXS configuration settings to ensure that they are correctly set up. Look for any recent changes that might have triggered the reset.
  Data Validation: Validate the data across the systems involved in the SXS setup. Ensure that all references are consistent and that there are no missing or corrupted entries.
  System Logs: Check the system logs for any additional error messages or warnings that could provide more context about the issue. This can help identify the root cause.
  Reapply Configuration: If the configuration has been changed, consider reapplying the correct settings or restoring from a backup if available.
  Consult Documentation: Refer to the official SAP documentation or release notes for any known issues or specific instructions related to the CMX_XSE015 error.
  Contact SAP Support: If the issue persists and you cannot identify the cause, it may be necessary to contact SAP support for further assistance. Provide them with detailed information about the error, including any relevant logs and configuration settings.
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to CMX_XSE015 for specific fixes or workarounds.
  Community Forums: Engage with the SAP community forums or user groups where similar issues may have been discussed.
  System Monitoring: Implement monitoring tools to keep track of system performance and configuration changes to prevent future occurrences of this error.
  
  By following these steps, you should be able to diagnose and resolve the CMX_XSE015 error effectively.