How To Fix CMS_INS053 - Priority field cannot be an initial or left empty

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS_INS - Messages for Insurance

• Message number: 053

• Message text: Priority field cannot be an initial or left empty

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMS_INS053 - Priority field cannot be an initial or left empty ?

  The SAP error message CMS_INS053 indicates that the "Priority" field in a certain context (likely related to a task, incident, or service request) cannot be left empty or initialized. This error typically arises in the context of SAP Customer Management or SAP Service Management, where priority settings are essential for managing tasks effectively.
  Cause:
  
  Empty Field: The most straightforward cause is that the user has not filled in the "Priority" field when creating or updating a record.
  Default Value Missing: If the system is expected to auto-fill this field but fails to do so due to configuration issues, it may lead to this error.
  Validation Rules: There may be validation rules in place that require the priority to be set before proceeding with the transaction.
  
  Solution:
  
  Fill in the Priority Field: Ensure that the "Priority" field is filled with a valid value. This could be a predefined priority level such as High, Medium, or Low, depending on your organization's configuration.
  Check Configuration: If the field is supposed to have a default value, check the configuration settings in the SAP system to ensure that defaults are set correctly.
  Review User Input: Make sure that the input format for the priority is correct and adheres to any predefined options or formats.
  Consult Documentation: Refer to the relevant SAP documentation or user manuals for guidance on how to properly set the priority field.
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Training: Ensure that users are trained on the importance of filling out all required fields, including priority, when creating or updating records.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  Custom Development: If your organization has custom developments or enhancements, ensure that they are not interfering with standard functionality.
  
  By addressing the above points, you should be able to resolve the CMS_INS053 error and ensure that the priority field is appropriately filled in your SAP transactions.