How To Fix CMS_GENERAL017 - Cannot perform &1 as the document &1 is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS_GENERAL - Common Messages for CMS

• Message number: 017

• Message text: Cannot perform &1 as the document &1 is locked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMS_GENERAL017 - Cannot perform &1 as the document &1 is locked ?

  The SAP error message CMS_GENERAL017 indicates that a specific document is locked, preventing the user from performing the requested action. This error typically occurs in the context of the SAP Content Management System (CMS) or when dealing with document management functionalities.
  Cause:
  The error occurs due to one of the following reasons:
  
  Document Locking: The document you are trying to access or modify is currently locked by another user or process. This can happen if someone else is editing the document or if a previous session did not release the lock properly.
  System Lock: The document may be locked at the system level due to a transaction that is still in progress or has not been completed.
  User Permissions: The user may not have the necessary permissions to unlock or modify the document.
  
  Solution:
  To resolve the error, you can try the following steps:
  
  
  Check Document Lock Status:
  
  Use transaction code SM12 to check for locks on the document. You can search for the document by entering relevant details (like user ID or document ID).
  If you find that the document is locked by another user, you may need to wait until they release the lock or contact them to coordinate access.
  
  
  
  Release Locks:
  
  If you have the necessary permissions, you can manually release the lock from transaction SM12. Be cautious when doing this, as it may disrupt another user's work.
  
  
  
  Check for Background Jobs:
  
  Sometimes, background jobs may hold locks on documents. Check transaction SM37 to see if there are any jobs running that might be locking the document.
  
  
  
  User Permissions:
  
  Ensure that your user account has the appropriate permissions to access and modify the document. If not, contact your system administrator to adjust your permissions.
  
  
  
  Restart the Session:
  
  If the lock seems to be a result of a session issue, try logging out and logging back into the SAP system.
  
  
  
  Contact Support:
  
  If the issue persists and you cannot identify the cause, consider reaching out to your SAP support team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SM12: Display and manage locks.
  SM37: Monitor background jobs.
  
  
  Documentation: Refer to SAP Help documentation for more details on document management and locking mechanisms.
  User Roles: Ensure that users have the correct roles assigned to perform document management tasks.
  
  By following these steps, you should be able to identify the cause of the lock and take appropriate action to resolve the error.