How To Fix CMS224 - Error when retrieving document information from server after update

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS - KPro: Content Management Service

• Message number: 224

• Message text: Error when retrieving document information from server after update

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMS224 - Error when retrieving document information from server after update ?

  The SAP error message CMS224 typically indicates an issue with retrieving document information from the server after an update. This error can occur in various SAP applications, particularly in the context of SAP Content Management System (CMS) or SAP Document Management System (DMS). Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Server Configuration Issues: The server may not be properly configured to handle requests after an update.
  Network Issues: There may be connectivity problems between the client and the server.
  Authorization Problems: The user may not have the necessary permissions to access the document or the server.
  Data Inconsistencies: The update may have caused inconsistencies in the document data or metadata.
  Cache Issues: Cached data may be outdated or corrupted, leading to retrieval failures.
  Version Compatibility: The client and server versions may not be compatible after the update.
  
  Solutions:
  
  Check Server Configuration: Ensure that the server settings are correctly configured and that all necessary services are running.
  Verify Network Connectivity: Test the network connection to ensure that there are no issues preventing communication with the server.
  Review User Permissions: Check the user roles and permissions to ensure that the user has access to the required documents.
  Clear Cache: Clear the cache on the client side to remove any outdated or corrupted data.
  Reindex Documents: If data inconsistencies are suspected, consider reindexing the documents in the CMS/DMS.
  Check for Updates: Ensure that both the client and server are updated to compatible versions. If necessary, apply any patches or updates.
  Consult Logs: Review the application and server logs for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that address the CMS224 error. These notes may provide specific fixes or workarounds.
  Documentation: Refer to the official SAP documentation for CMS/DMS for guidance on configuration and troubleshooting.
  Community Forums: Engage with the SAP Community or other forums where users may have encountered similar issues and can share their experiences and solutions.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.