How To Fix CMS086 - Help nodes

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS - KPro: Content Management Service

• Message number: 086

• Message text: Help nodes

What causes this issue?

This provides general information on the HTTP
<DS:GLOS.376A4D29B988D3118F340060B03CA38C>Content Server</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMS086 - Help nodes ?

  The SAP error message CMS086 typically relates to issues with the Help nodes in the SAP system, particularly in the context of the SAP Knowledge Provider (KPro) or the SAP Content Management System (CMS). This error can occur when there are problems with the configuration or availability of the help documentation or nodes.
  Cause:
  
  Missing Help Nodes: The help nodes that are supposed to be available in the system may be missing or not properly configured.
  Authorization Issues: The user may not have the necessary authorizations to access the help nodes.
  System Configuration: There may be issues with the configuration of the CMS or KPro, leading to the inability to retrieve help content.
  Content Repository Issues: Problems with the content repository where the help nodes are stored can also lead to this error.
  
  Solution:
  
  Check Configuration: Ensure that the CMS and KPro are properly configured. This includes checking the settings for the help nodes and ensuring that they are correctly defined in the system.
  Verify Help Nodes: Use transaction codes like CMS_COCKPIT or CMS_ADMIN to check the status of the help nodes. Ensure that they are active and correctly linked.
  Authorization Check: Verify that the user has the necessary authorizations to access the help nodes. This can be done by checking the user roles and authorizations in the system.
  Content Repository: Check the content repository settings to ensure that they are correctly set up and that the help content is available.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  Recreate Help Nodes: If the help nodes are missing, you may need to recreate them or restore them from a backup if available.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the CMS086 error. SAP frequently updates its knowledge base with solutions for common errors.
  Documentation: Refer to the official SAP documentation for CMS and KPro for detailed configuration and troubleshooting steps.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and can provide insights or solutions.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.