How To Fix CMS035 - Unknown return code &1 from storage system &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS - KPro: Content Management Service

• Message number: 035

• Message text: Unknown return code &1 from storage system &2

What causes this issue?

During RFC communication with content server &v2&, the unknown return
code &v1& was returned.

System Response

The function is cancelled.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Contact your content server supplier to find out what the return code
means. Maintain the unknown return code in
<DS:TRAN.OARE>administration of content server error messages</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMS035 - Unknown return code &1 from storage system &2 ?

  The SAP error message CMS035, which states "Unknown return code &1 from storage system &2," typically indicates that there is an issue with the communication between the SAP system and the connected storage system. This error can arise in various contexts, such as when using SAP's Data Storage Management (DSM) or when interacting with third-party storage solutions.
  Causes:
  
  Communication Issues: There may be a problem with the network connection between the SAP system and the storage system.
  Configuration Errors: Incorrect configuration settings in either the SAP system or the storage system can lead to this error.
  Unsupported Commands: The storage system may not support the command or request being sent by the SAP system, resulting in an unknown return code.
  Storage System Errors: The storage system itself may be experiencing issues or may be in a state that does not allow it to process requests correctly.
  Version Compatibility: There may be compatibility issues between the versions of the SAP system and the storage system.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is proper network connectivity between the SAP system and the storage system. You can use tools like ping or traceroute to diagnose network issues.
  Review Configuration Settings: Verify the configuration settings in both the SAP system and the storage system. Ensure that all parameters are set correctly and that the storage system is properly integrated with SAP.
  Consult Documentation: Refer to the documentation for both the SAP system and the storage system to ensure that the commands being used are supported.
  Check Storage System Logs: Look at the logs of the storage system for any errors or warnings that might provide more context about the issue.
  Update Software: Ensure that both the SAP system and the storage system are running on compatible versions. If necessary, update to the latest versions.
  Contact Support: If the issue persists, consider reaching out to SAP support or the support team for the storage system for further assistance.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  System Logs: Review the system logs (transaction SM21) for any additional error messages that may provide more context.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ST22 (dump analysis) and SM37 (job monitoring) to investigate further.
  
  By following these steps, you should be able to diagnose and resolve the CMS035 error in your SAP environment.