How To Fix CMPERS204 - Personalization data currently locked by another user

SAP Error Message - Details

• Message type: E = Error

• Message class: CMPERS - Personalization for Web Applications

• Message number: 204

• Message text: Personalization data currently locked by another user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMPERS204 - Personalization data currently locked by another user ?

  The SAP error message CMPERS204 indicates that the personalization data you are trying to access or modify is currently locked by another user. This typically occurs when one user is editing personalization settings, and another user attempts to access the same settings simultaneously.
  Cause:
  
  Concurrent Access: Another user is currently editing the personalization settings, which locks the data for other users.
  Session Timeout: If a user has left a session open for an extended period, the system may still consider the data locked.
  System Configuration: Certain configurations in the SAP system may lead to more frequent locking scenarios.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to finish their changes and then try again.
  Identify the Locking User: If you have the necessary permissions, you can check which user is currently locking the data. You can do this using transaction codes like SM12 (to view lock entries) or SM21 (to check system logs).
  Contact the Locking User: If possible, communicate with the user who is locking the data and ask them to save their changes or log out.
  Release the Lock: If the locking user is unavailable and you have the necessary authorizations, you can manually release the lock using transaction SM12. However, this should be done with caution, as it may lead to data inconsistency.
  Check for Background Jobs: Sometimes, background jobs may also lock data. Ensure that no background processes are running that could be causing the lock.
  System Configuration Review: If this issue occurs frequently, it may be worth reviewing the system configuration or discussing with your SAP Basis team to optimize locking behavior.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM12 (to view and manage locks), SM21 (to view system logs), and SU01 (to manage user profiles).
  User Training: Ensure that users are trained on how to properly save and exit personalization settings to minimize locking issues.
  SAP Notes: Check SAP Notes for any known issues or patches related to personalization locking behavior.
  
  If the problem persists or if you encounter additional issues, consider reaching out to your SAP support team for further assistance.