How To Fix CMM_MEV_GEN_COM004 - Sales order &1 is currently being processed by another user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CMM_MEV_GEN_COM -

• Message number: 004

• Message text: Sales order &1 is currently being processed by another user &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMM_MEV_GEN_COM004 - Sales order &1 is currently being processed by another user &2 ?

  The SAP error message CMM_MEV_GEN_COM004 indicates that a sales order (identified by the number &1) is currently being processed by another user (identified by user &2). This error typically occurs in scenarios where multiple users are trying to access or modify the same sales order simultaneously, leading to a lock situation.
  Cause:
  
  Record Locking: SAP uses a locking mechanism to prevent data inconsistencies. When a user opens a sales order for editing, the system locks that order for that user. If another user tries to access the same order, they will receive this error message.
  Long Processing Time: If the first user takes a long time to process the order, it can lead to other users being unable to access it.
  Background Jobs: Sometimes, background jobs or processes may also lock the sales order, preventing other users from accessing it.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to finish processing the sales order and then try again.
  Check Lock Entries: You can check the lock entries in SAP using transaction code SM12. This will show you which user is currently holding the lock on the sales order. If the lock is held by a user who is no longer active, you may need to contact your SAP administrator to release the lock.
  Communicate with the User: If you know who the other user is, you can communicate with them to see if they can finish their work on the sales order or release the lock.
  Review Background Jobs: If a background job is causing the lock, you may need to review and manage those jobs accordingly.
  
  Related Information:
  
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related issues.
  SE11: To check the data dictionary for the sales order table (usually VBAK for header data and VBAP for item data).
  
  
  
  User Training: Ensure that users are trained on how to properly handle sales orders and understand the implications of locking.
  
  
  System Configuration: In some cases, system configuration may need to be reviewed to optimize how locks are handled, especially in high-transaction environments.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message or provide patches or updates.
  
  
  By following these steps, you should be able to resolve the issue related to the CMM_MEV_GEN_COM004 error message in SAP.