How To Fix CMD_API010 - Customer &1: Alternative dunning recipient &2 is a one-time account

SAP Error Message - Details

• Message type: E = Error

• Message class: CMD_API - Customer APIs

• Message number: 010

• Message text: Customer &1: Alternative dunning recipient &2 is a one-time account

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CMD_API010 - Customer &1: Alternative dunning recipient &2 is a one-time account ?

  The SAP error message CMD_API010 indicates that there is an issue with the alternative dunning recipient for a customer account. Specifically, it states that the alternative dunning recipient is a one-time account, which means it is not a permanent customer account and cannot be used for dunning purposes.
  Cause:
  
  One-Time Account: The alternative dunning recipient specified is a one-time account (e.g., a customer account that is not intended for regular use).
  Configuration Issue: The system may be configured to expect a regular customer account for dunning purposes, but a one-time account has been assigned instead.
  Data Entry Error: There may have been an error in data entry where a one-time account was mistakenly assigned as the dunning recipient.
  
  Solution:
  
  
  Change the Dunning Recipient: 
  
  Go to the customer master data and check the alternative dunning recipient field.
  Replace the one-time account with a valid customer account that is intended for dunning.
  
  
  
  Review Customer Master Data:
  
  Ensure that the customer master data is correctly set up and that the alternative dunning recipient is a valid, permanent customer account.
  
  
  
  Check Dunning Configuration:
  
  Review the dunning configuration settings in your SAP system to ensure that they are set up correctly to handle alternative dunning recipients.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed guidance on managing dunning processes and customer accounts.
  
  
  
  Related Information:
  
  Dunning Process: Dunning is the process of communicating with customers to ensure the collection of payments. It typically involves sending reminders and notices for overdue invoices.
  Customer Master Data: This includes all relevant information about a customer, including payment terms, dunning recipients, and account types.
  One-Time Accounts: These are typically used for customers who do not have a permanent account in the system, such as occasional buyers or temporary customers.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide further assistance based on your specific system configuration and requirements.