How To Fix CM_WEB_MESSAGE_ERROR101 - ICM: General Error

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_WEB_MESSAGE_ERROR - Message Class for CX_WEB_MESSAGE_ERROR

• Message number: 101

• Message text: ICM: General Error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_WEB_MESSAGE_ERROR101 - ICM: General Error ?

  The SAP error message "CM_WEB_MESSAGE_ERROR101 ICM: General Error" typically indicates a problem with the Internet Communication Manager (ICM) in the SAP system. This error can arise from various issues, including configuration problems, network issues, or resource limitations. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Configuration Issues: Incorrect settings in the ICM configuration can lead to this error. This includes parameters related to HTTP/HTTPS settings, ports, or SSL configurations.
  Network Problems: Connectivity issues between the SAP system and the client or between different SAP components can trigger this error.
  Resource Limitations: Insufficient memory or CPU resources on the server can cause the ICM to fail to process requests properly.
  Service Unavailability: The service you are trying to access may not be running or may have crashed.
  Authorization Issues: Lack of proper authorizations for the user trying to access the service can also lead to this error.
  
  Solutions:
  
  
  Check ICM Configuration:
  
  Review the ICM settings in transaction RZ10 or RZ11 to ensure they are correctly configured.
  Verify the HTTP/HTTPS ports and ensure they are not blocked by a firewall.
  
  
  
  Monitor System Resources:
  
  Use transaction SM50 or SM66 to check for any long-running processes or resource bottlenecks.
  Ensure that the server has adequate memory and CPU resources available.
  
  
  
  Check Network Connectivity:
  
  Use tools like ping or traceroute to check connectivity between the client and the SAP server.
  Ensure that there are no network issues or interruptions.
  
  
  
  Review Logs:
  
  Check the ICM logs for more detailed error messages. You can find these logs in transaction SMICM under the "Log File" section.
  Look for any specific error messages that can provide more context about the issue.
  
  
  
  Restart ICM:
  
  If the issue persists, consider restarting the ICM. This can be done through transaction SMICM by selecting "Restart ICM".
  
  
  
  Check Service Availability:
  
  Ensure that the service you are trying to access is up and running. You can check this in transaction SICF (Service Hierarchy) to see if the service is active.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access the service. This can be checked in transaction SU53 after the error occurs.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for ICM to understand its configuration and management better.
  Community Forums: Consider searching or posting on SAP community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.