How To Fix CM_SERVICE_ADMIN303 - Timeout occurred in service &2 during action &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_SERVICE_ADMIN - Service Administration

• Message number: 303

• Message text: Timeout occurred in service &2 during action &1

What causes this issue?

A timeout occurred when controlling a service, so that the service
cannot be started, stopped, restarted, paused, or resumed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Perform the following activities:
Refresh the view to check whether the service status changes.
Set the timeout higher.
Check the configuration of the service to make sure that it is
functioning correctly.
Check the event log to establish the reason for the timeout and correct
the error.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_SERVICE_ADMIN303 - Timeout occurred in service &2 during action &1 ?

  The SAP error message CM_SERVICE_ADMIN303 indicates that a timeout occurred in a specific service during a particular action. This error typically arises in the context of service management or administration tasks within the SAP system, particularly when dealing with the Cloud Management or Service Management components.
  Causes:
  
  Long-Running Processes: The action being performed may take longer than the configured timeout period, leading to a timeout error.
  Network Issues: Connectivity problems between the SAP system and the service being called can cause delays and result in a timeout.
  Resource Constraints: Insufficient system resources (CPU, memory, etc.) can slow down the processing of requests, leading to timeouts.
  Configuration Issues: Incorrect configuration settings for the service or the timeout parameters may lead to premature timeouts.
  Service Unavailability: The service being called may be down or experiencing issues, causing it to not respond in a timely manner.
  
  Solutions:
  
  Increase Timeout Settings: If the action is expected to take longer, consider increasing the timeout settings for the service in question. This can often be done in the service configuration or in the relevant SAP transaction.
  Optimize Processes: Review the processes involved in the action to identify any inefficiencies. Optimize queries, reduce data volume, or streamline workflows to improve performance.
  Check Network Connectivity: Ensure that there are no network issues affecting the connection to the service. This may involve checking firewalls, proxies, or network configurations.
  Monitor System Resources: Use monitoring tools to check the system's resource usage. If resources are constrained, consider scaling up the infrastructure or optimizing resource usage.
  Service Health Check: Verify the health and availability of the service being called. If the service is down, work with the relevant teams to restore it.
  Review Logs: Check the application and system logs for any additional error messages or warnings that could provide more context about the timeout.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the specific service or action that is causing the timeout.
  Documentation: Review the official SAP documentation for the service in question to understand its expected behavior and configuration options.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error, including the service name, action, and any relevant logs.
  
  By addressing the potential causes and implementing the suggested solutions, you should be able to resolve the CM_SERVICE_ADMIN303 timeout error effectively.