How To Fix CM_SCC_UI_CMN006 - Cannot start data import; cannot find information about document

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_SCC_UI_CMN - Common Messages for UI Supply Chain Collaboration

• Message number: 006

• Message text: Cannot start data import; cannot find information about document

What causes this issue?

You want to import data from a document to a compliance object. The
document has been attached successfully to the compliance object or one
of its compliance requirement revisions, but the application cannot get
information about where the document was attached.

System Response

The application cannot start the import.

How to fix this error?

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX
Try to start the import from the compliance workbench.

Procedure for System Administrators

Check why the document key is not passed to the application (check
shared memory).

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_SCC_UI_CMN006 - Cannot start data import; cannot find information about document ?

  The SAP error message CM_SCC_UI_CMN006 indicates that the system is unable to start a data import because it cannot find the necessary information about the document. This error typically occurs in the context of data migration or data import processes, particularly when using tools like SAP Data Services or SAP S/4HANA Migration Cockpit.
  Causes:
  
  Missing Document Information: The document or data object you are trying to import may not exist in the system or may not have been created properly.
  Incorrect Configuration: The configuration settings for the data import process may be incorrect, leading to the system being unable to locate the required document.
  Authorization Issues: The user may not have the necessary permissions to access the document or the data import functionality.
  Data Source Issues: The source from which the data is being imported may not be correctly defined or accessible.
  Technical Issues: There may be underlying technical issues, such as database connectivity problems or issues with the SAP system itself.
  
  Solutions:
  
  Verify Document Existence: Check if the document you are trying to import actually exists in the system. If it does not, ensure that it is created before attempting the import.
  Check Configuration Settings: Review the configuration settings for the data import process to ensure they are set up correctly. This includes checking the mapping and transformation rules.
  Review User Authorizations: Ensure that the user performing the import has the necessary authorizations to access the document and perform the import operation.
  Validate Data Source: Confirm that the data source is correctly defined and accessible. Check for any connectivity issues that may prevent the system from accessing the data.
  Consult Logs: Check the application logs and system logs for any additional error messages or warnings that may provide more context about the issue.
  Restart the Process: Sometimes, simply restarting the data import process can resolve transient issues.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for the data import tool you are using, as it may contain specific guidelines and best practices.
  Community Forums: Consider searching or posting on SAP community forums or platforms like SAP Community, where other users may have encountered and resolved similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to engage SAP support for further assistance.