How To Fix CM_SCC_LABELS009 - Enter Contact Details: Customer &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_SCC_LABELS - Labels and Window Titles (NOTE: Do Not Correct Lower Case)

• Message number: 009

• Message text: Enter Contact Details: Customer &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_SCC_LABELS009 - Enter Contact Details: Customer &1 ?

  The SAP error message CM_SCC_LABELS009 "Enter Contact Details: Customer &1" typically occurs in the context of the SAP Customer Relationship Management (CRM) or SAP Sales and Distribution (SD) modules. This error indicates that the system requires you to enter contact details for a specific customer, identified by the placeholder "&1".
  Cause:
  
  Missing Contact Information: The primary cause of this error is that the contact details for the specified customer (e.g., name, phone number, email) have not been entered or are incomplete in the system.
  Data Entry Error: There may have been an oversight during data entry, leading to missing mandatory fields.
  Configuration Issues: In some cases, the system configuration may require contact details to be filled out for certain transactions or processes.
  
  Solution:
  
  
  Enter Contact Details:
  
  Navigate to the customer master data in the SAP system.
  Locate the relevant customer (using the customer number indicated by "&1").
  Go to the contact details section and ensure that all required fields are filled out, including name, phone number, email, etc.
  Save the changes.
  
  
  
  Check Configuration:
  
  If you are an administrator or have access to configuration settings, check the settings related to customer master data to ensure that the requirement for contact details is appropriate for your business processes.
  Adjust the configuration if necessary to avoid similar issues in the future.
  
  
  
  Validation:
  
  After entering the contact details, try to perform the action that triggered the error again to ensure that the issue is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like XD01 (Create Customer), XD02 (Change Customer), or XD03 (Display Customer) to manage customer data.
  User Roles: Ensure that the user has the necessary permissions to edit customer data.
  Documentation: Refer to SAP documentation or help files for more detailed instructions on managing customer master data and understanding the specific fields required.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP Notes for any known issues related to this error message.