How To Fix CM_SCC_BUPA_REPLY005 - Rejection of customer response failed; contact your system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_SCC_BUPA_REPLY - Message Class for SCC BP Reply

• Message number: 005

• Message text: Rejection of customer response failed; contact your system administrator

What causes this issue?

You tried to reject a customer response. The rejection failed because of
an internal error.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Analyze the error log using the<DS:TRAN.SLG1>Display Application Logs</>
transaction to determine why the rejection failed.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_SCC_BUPA_REPLY005 - Rejection of customer response failed; contact your system administrator ?

  The SAP error message CM_SCC_BUPA_REPLY005 indicates that there was a failure in processing a customer response, and it suggests that you should contact your system administrator for further assistance. This error typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Business Partner (BP) management, particularly when dealing with customer data synchronization or response handling.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies in the data being processed, such as missing or incorrect fields in the customer response.
  Configuration Issues: The system may not be properly configured to handle the specific type of customer response being processed.
  Authorization Problems: The user or process attempting to handle the response may not have the necessary authorizations.
  Technical Errors: There could be underlying technical issues, such as problems with the database, network issues, or system performance problems.
  Integration Issues: If the response is coming from an external system, there may be issues with the integration or data mapping.
  
  Solutions:
  
  Check Data Consistency: Review the customer response data for any inconsistencies or missing information. Ensure that all required fields are populated correctly.
  Review Configuration: Verify the configuration settings related to customer response handling in the SAP system. Ensure that all necessary settings are correctly defined.
  Authorization Check: Ensure that the user or process has the appropriate authorizations to process customer responses. This may involve checking user roles and permissions.
  System Logs: Check the system logs (transaction codes like SLG1) for any additional error messages or warnings that could provide more context about the failure.
  Contact Support: If the issue persists, contact your SAP system administrator or SAP support for further assistance. They may need to analyze the system configuration, logs, and possibly perform debugging to identify the root cause.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log) for checking logs, and SE80 (Object Navigator) for reviewing configurations.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error message.
  Documentation: Review SAP documentation related to CRM and Business Partner management for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.