How To Fix CM_REPORT_TEMPLATE440 - Internal error: Error occurred while reading the serial numbers

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_REPORT_TEMPLATE - Report Templates

• Message number: 440

• Message text: Internal error: Error occurred while reading the serial numbers

What causes this issue?

The database query returned an empty set of data records.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

The serial numbers are contained in the IMG activity
<DS:SIMG.EHS_SR_230_10_4>Check and Specify Report Symbols</> (table
TCGA6) in the symbol group G00.
The table TCGA6 has no serial numbers (field: LSYID = EHS_SERN%).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_REPORT_TEMPLATE440 - Internal error: Error occurred while reading the serial numbers ?

  The SAP error message "CM_REPORT_TEMPLATE440 Internal error: Error occurred while reading the serial numbers" typically indicates an issue related to the handling of serial numbers in the system. This error can arise in various contexts, such as during the processing of reports, inventory management, or when dealing with materials that have serial number tracking enabled.
  Possible Causes:
  
  Data Corruption: There may be corruption in the database tables that store serial number information.
  Configuration Issues: Incorrect configuration settings related to serial number management in the material master or in the relevant transaction.
  Authorization Issues: The user may not have the necessary authorizations to access the serial number data.
  System Bugs: There may be a bug in the SAP system or a specific transaction that is causing the error.
  Missing Data: Required data for serial numbers may be missing or incomplete.
  
  Solutions:
  
  
  Check Data Integrity:
  
  Use transaction codes like SE11 or SE16 to check the relevant database tables (e.g., MSEG, SER01) for any inconsistencies or missing entries related to serial numbers.
  
  
  
  Review Configuration:
  
  Ensure that the configuration for serial number management is correctly set up in the material master (transaction MM02) and that the relevant settings in the configuration (transaction SPRO) are correct.
  
  
  
  User Authorizations:
  
  Verify that the user encountering the error has the necessary authorizations to access and manage serial numbers. This can be checked in transaction SU53 or by consulting with your security team.
  
  
  
  Check for Notes and Patches:
  
  Look for SAP Notes related to this error message in the SAP Support Portal. There may be patches or updates available that address this specific issue.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can analyze the program or report that is generating the error to identify the root cause.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including transaction codes, user roles, and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MM02 (Change Material), MMBE (Stock Overview), and SE11 (Data Dictionary).
  SAP Notes: Regularly check the SAP Support Portal for updates and notes that may address known issues related to serial number management.
  Documentation: Review SAP documentation on serial number management for best practices and troubleshooting tips.
  
  By following these steps, you should be able to diagnose and resolve the error related to reading serial numbers in SAP.