How To Fix CM_REPORT_TEMPLATE419 - Error occurred while loading the WWI settings

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_REPORT_TEMPLATE - Report Templates

• Message number: 419

• Message text: Error occurred while loading the WWI settings

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Open another document template whose WWI settings were already saved and
choose <LS>Utilities -> WWI Settings</>.
Save the WWI settings <LS>As Default</>. Then call the previous document
template again.
<ZH>Note:</>
The WWI settings are stored in Customizing as environment parameters.
For more information about the WWI environment parameters, see the
documentation for the <DS:TX.EHS_BD_620_WWI_PARA>WWILAYOUT_*</>
environment parameters in the IMG activity <DS:SIMG.EHS_MD_100_3>Specify
Environment Parameters</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_REPORT_TEMPLATE419 - Error occurred while loading the WWI settings ?

  The SAP error message CM_REPORT_TEMPLATE419, which states "Error occurred while loading the WWI settings," typically occurs in the context of using the SAP Environment, Health, and Safety (EHS) module, particularly when working with the Windows Word Interface (WWI) for generating reports.
  Causes:
  
  Configuration Issues: The WWI settings may not be properly configured in the SAP system. This can include missing or incorrect settings in the WWI configuration.
  Missing WWI Files: The necessary WWI files or templates may be missing or not accessible in the specified directory.
  Authorization Issues: The user may not have the necessary authorizations to access the WWI settings or the related files.
  Network Issues: If the WWI is set up to access files over a network, there may be connectivity issues.
  Version Compatibility: There may be compatibility issues between the version of SAP EHS and the WWI being used.
  
  Solutions:
  
  
  Check Configuration: Verify the WWI configuration settings in the SAP system. Ensure that all necessary parameters are correctly set up.
  
  Go to transaction code SPRO and navigate to the relevant configuration settings for WWI.
  
  
  
  Verify File Paths: Ensure that the paths to the WWI templates and files are correct and that the files exist in those locations.
  
  Check the WWI settings in transaction CWBW (WWI settings) to confirm the paths.
  
  
  
  Check Authorizations: Ensure that the user has the necessary authorizations to access the WWI settings and files.
  
  Use transaction SU53 to check for any authorization issues after the error occurs.
  
  
  
  Test Network Connectivity: If the WWI is accessing files over a network, ensure that there are no network issues preventing access to the required files.
  
  
  Update Software: Ensure that both the SAP EHS and WWI are updated to compatible versions. Check for any patches or updates that may resolve known issues.
  
  
  Review Logs: Check the application logs for more detailed error messages that can provide additional context about the issue.
  
  Use transaction SLG1 to view application logs related to WWI.
  
  
  
  Consult Documentation: Refer to SAP documentation or notes related to WWI and the specific error message for additional troubleshooting steps.
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Check SAP Community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  Technical Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the CM_REPORT_TEMPLATE419 error in SAP.