How To Fix CM_REPORT_TEMPLATE408 - SAP GUI does not support ActiveX controls

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_REPORT_TEMPLATE - Report Templates

• Message number: 408

• Message text: SAP GUI does not support ActiveX controls

What causes this issue?

The program <DS:GLOS.352A29BCD3895CD5E10000009B38F974>Windows
Wordprocessor Integration</> (WWI) cannot be started because some SAP
components are not supported.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_REPORT_TEMPLATE408 - SAP GUI does not support ActiveX controls ?

  The SAP error message CM_REPORT_TEMPLATE408 indicates that the SAP GUI does not support ActiveX controls. This issue typically arises when trying to use certain functionalities in SAP that rely on ActiveX components, which are not supported in the SAP GUI environment.
  Cause:
  
  ActiveX Control Requirement: Some SAP reports or functionalities may require ActiveX controls to function properly. If the SAP GUI is not configured to support these controls, you will encounter this error.
  Browser Compatibility: If you are accessing SAP through a web browser (like Internet Explorer), the browser settings may not allow ActiveX controls to run.
  SAP GUI Version: Older versions of SAP GUI may not support certain ActiveX functionalities, or there may be compatibility issues with the operating system or browser.
  
  Solution:
  
  Use SAP GUI for Windows: Ensure you are using the SAP GUI for Windows, as it has better support for ActiveX controls compared to the SAP GUI for Java or web-based interfaces.
  Check Browser Settings: If you are using a web browser:
  
  For Internet Explorer, go to Internet Options > Security tab > Custom Level and ensure that ActiveX controls are enabled.
  Make sure that the browser is set to allow ActiveX controls to run.
  
  
  Update SAP GUI: Ensure that you are using the latest version of SAP GUI. If not, consider updating to the latest version that is compatible with your system.
  Check System Requirements: Verify that your operating system and browser meet the requirements for the version of SAP GUI you are using.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this issue.
  Contact IT Support: If the issue persists, consider reaching out to your IT department or SAP support for further assistance.
  
  Related Information:
  
  ActiveX Controls: These are software components that allow interactive content to run in web browsers. They are primarily supported in Internet Explorer.
  SAP GUI Versions: Different versions of SAP GUI (Windows, Java, HTML) have different capabilities and support for features like ActiveX.
  Security Settings: Security settings in browsers can often block ActiveX controls, leading to issues when trying to run certain SAP functionalities.
  
  By following the above steps, you should be able to resolve the CM_REPORT_TEMPLATE408 error and enable the necessary functionalities in SAP.