How To Fix CM_REPORT_GEN014 - No valid generation server defined; WWI work process is terminated

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_REPORT_GEN - Report Generation

• Message number: 014

• Message text: No valid generation server defined; WWI work process is terminated

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_REPORT_GEN014 - No valid generation server defined; WWI work process is terminated ?

  The SAP error message CM_REPORT_GEN014: No valid generation server defined; WWI work process is terminated typically occurs in the context of SAP's Workplace Information Management (WWI), which is used for generating and managing documents, particularly in the context of SAP's Product Safety and Compliance solutions.
  Cause:
  This error indicates that the system is unable to find a valid generation server for the WWI process. This can happen due to several reasons:
  
  No Generation Server Configured: There may not be any generation server defined in the system configuration.
  Server Configuration Issues: The existing generation server may not be properly configured or may be inactive.
  Network Issues: There could be network connectivity issues preventing the WWI process from reaching the generation server.
  Authorization Issues: The user or process may not have the necessary authorizations to access the generation server.
  System Errors: There may be underlying system errors or misconfigurations affecting the WWI work process.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Generation Server Configuration:
  
  Go to transaction SPRO and navigate to the relevant configuration for WWI.
  Ensure that at least one valid generation server is defined and active.
  Check the settings under Product Safety > General Settings > WWI > Define Generation Server.
  
  
  
  Verify Server Status:
  
  Ensure that the generation server is up and running. You can check the status of the server in transaction SM51 (to see the application servers) or SM37 (to check for any background jobs related to WWI).
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues preventing the WWI process from communicating with the generation server. You can test connectivity using tools like ping or telnet.
  
  
  
  Check Authorizations:
  
  Verify that the user or process executing the WWI has the necessary authorizations to access the generation server.
  
  
  
  Review Logs:
  
  Check the application logs for any additional error messages that might provide more context. You can use transaction SLG1 to view application logs.
  
  
  
  Restart WWI Process:
  
  If the configuration is correct and the server is running, try restarting the WWI process or the entire SAP system if necessary.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to WWI for any specific configurations or known issues.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  WWI Documentation: Review the official SAP documentation for WWI to understand the configuration and operational requirements.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after following these steps, it may be necessary to engage SAP support for further assistance.