How To Fix CM_PIQ_SDPRICELIST043 - Cannot send price list to customer &1; no e-mail address entered

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_PIQ_SDPRICELIST - Message Class for Price List

• Message number: 043

• Message text: Cannot send price list to customer &1; no e-mail address entered

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_PIQ_SDPRICELIST043 - Cannot send price list to customer &1; no e-mail address entered ?

  The SAP error message CM_PIQ_SDPRICELIST043 indicates that the system is unable to send a price list to a customer because there is no email address entered for that customer. This is a common issue when trying to send documents or notifications via email in SAP.
  Cause:
  The primary cause of this error is that the customer master data does not contain a valid email address. The system requires an email address to send the price list, and if it is missing, the process cannot proceed.
  Solution:
  To resolve this error, you need to ensure that the customer master data includes a valid email address. Here are the steps to do this:
  
  
  Access Customer Master Data:
  
  Use transaction code XD02 (for general data) or VD02 (for sales area data) to change the customer master record.
  
  
  
  Enter Customer Number:
  
  Input the customer number for which you want to add the email address.
  
  
  
  Navigate to the Communication Section:
  
  Go to the "Contact" or "Communication" tab, depending on your SAP version.
  
  
  
  Add Email Address:
  
  Enter a valid email address in the appropriate field (usually labeled as "E-mail" or "Email Address").
  
  
  
  Save Changes:
  
  After entering the email address, save the changes to the customer master record.
  
  
  
  Retry Sending the Price List:
  
  Once the email address is updated, try to send the price list again.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD02: Change Customer (General Data)
  VD02: Change Customer (Sales Area Data)
  XD03: Display Customer (to verify email address)
  
  
  
  Email Configuration:
  
  Ensure that your SAP system is properly configured to send emails. This includes settings in transaction SCOT (SAPconnect) to ensure that the email sending functionality is active.
  
  
  
  Customer Master Data Maintenance:
  
  Regularly review and maintain customer master data to ensure that all necessary fields, including email addresses, are filled out to avoid similar issues in the future.
  
  
  
  By following these steps, you should be able to resolve the error and successfully send the price list to the customer.