How To Fix CM_PIQ_API021 - Pricing procedure could not be determined for customer &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_PIQ_API - Messages for PriceInquiry API

• Message number: 021

• Message text: Pricing procedure could not be determined for customer &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_PIQ_API021 - Pricing procedure could not be determined for customer &1 ?

  The SAP error message CM_PIQ_API021 indicates that the pricing procedure could not be determined for a specific customer. This error typically arises in the context of sales and distribution (SD) processes, particularly when trying to create or process sales documents.
  Causes:
  
  Missing or Incorrect Customer Master Data: The customer master record may not have the necessary pricing information or may be incomplete.
  Pricing Procedure Assignment: The pricing procedure may not be correctly assigned to the customer or the sales area.
  Sales Area Configuration: The sales area (which includes the sales organization, distribution channel, and division) may not be properly configured or may not match the customer data.
  Condition Records: There may be missing condition records for the pricing procedure that is supposed to be applied.
  Customizing Settings: The customizing settings for pricing procedures may not be correctly set up in the system.
  
  Solutions:
  
  
  Check Customer Master Data:
  
  Go to the customer master record (transaction code XD03 for general data or VD03 for sales area data).
  Ensure that the pricing procedure is assigned correctly in the sales area data.
  
  
  
  Verify Sales Area Configuration:
  
  Check if the sales area (sales organization, distribution channel, division) is correctly defined and active.
  Ensure that the customer is assigned to the correct sales area.
  
  
  
  Review Pricing Procedure Assignment:
  
  Navigate to the customizing settings (transaction code SPRO).
  Go to Sales and Distribution > Basic Functions > Pricing > Pricing Control and check the assignment of pricing procedures to customer account groups and sales areas.
  
  
  
  Check Condition Records:
  
  Use transaction code VK11 to check if the necessary condition records for the pricing procedure exist.
  Ensure that the condition types used in the pricing procedure have valid records.
  
  
  
  Customizing Settings:
  
  Ensure that the pricing procedure is correctly defined in the system and that all necessary components (like condition types, access sequences, etc.) are properly configured.
  
  
  
  Testing:
  
  After making the necessary changes, test the sales document creation again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  XD03 / VD03: Display Customer Master
  VK11: Create Condition Record
  SPRO: Access Customizing Settings
  
  
  Documentation: Refer to SAP Help documentation for detailed information on pricing procedures and customer master data management.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP SD expert for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the CM_PIQ_API021 error message.