How To Fix CM_ICI_CCS017 - Value '&1' is not a valid wrap up mode

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_ICI_CCS - CCS

• Message number: 017

• Message text: Value '&1' is not a valid wrap up mode

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_ICI_CCS017 - Value '&1' is not a valid wrap up mode ?

  The SAP error message CM_ICI_CCS017 indicates that the value provided for the wrap-up mode is not valid. This error typically occurs in the context of SAP Customer Interaction Center (CIC) or SAP CRM when a user attempts to enter or process a wrap-up mode that is not recognized by the system.
  Cause:
  
  Invalid Input: The wrap-up mode value entered does not match any of the predefined wrap-up modes in the system.
  Configuration Issues: The wrap-up modes may not be properly configured in the system, or the user may not have the necessary authorizations to access certain wrap-up modes.
  Data Entry Error: There may be a typographical error in the value entered for the wrap-up mode.
  
  Solution:
  
  Check Valid Values: Verify the list of valid wrap-up modes configured in the system. This can usually be done by navigating to the relevant configuration settings in SAP.
  Correct Input: Ensure that the value being entered matches one of the valid wrap-up modes exactly, including case sensitivity and any special characters.
  Configuration Review: If you have access, review the configuration settings for wrap-up modes in the SAP system. This may involve checking transaction codes related to configuration (e.g., SPRO) to ensure that the wrap-up modes are defined correctly.
  Authorization Check: Ensure that the user has the necessary authorizations to use the specific wrap-up mode. If not, contact your system administrator to adjust the user roles or permissions.
  Consult Documentation: Refer to SAP documentation or help resources for more information on valid wrap-up modes and their configurations.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or SM37 to check for any related background jobs that might be causing issues.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Training: Ensure that users are trained on the correct values to use for wrap-up modes to minimize input errors.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support or your internal IT support team for further assistance.