How To Fix CM_EHSSS_RAS_SAFINF000 - Cannot open the attachment because it was damaged during the upload

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHSSS_RAS_SAFINF - Messages for the Safety Information Gateway Service

• Message number: 000

• Message text: Cannot open the attachment because it was damaged during the upload

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHSSS_RAS_SAFINF000 - Cannot open the attachment because it was damaged during the upload ?

  The SAP error message CM_EHSSS_RAS_SAFINF000 indicates that there was an issue with an attachment that was uploaded to the system. Specifically, it suggests that the attachment is damaged or corrupted, which prevents it from being opened. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Corrupted File: The file may have been corrupted during the upload process, possibly due to network issues or interruptions.
  File Size Limitations: The file may exceed the maximum size limit set by the SAP system, leading to incomplete uploads.
  Unsupported File Format: The file format may not be supported by the SAP system, causing issues when trying to open it.
  Browser or Client Issues: If the upload was done through a web browser or a specific client, there may be compatibility issues or bugs affecting the upload process.
  SAP System Configuration: There may be configuration settings in the SAP system that are not properly set up for handling attachments.
  
  Solutions:
  
  Re-upload the File: Try uploading the file again. Ensure that the upload process is not interrupted and that the network connection is stable.
  Check File Size: Verify that the file size does not exceed the limits set in the SAP system. If it does, consider compressing the file or splitting it into smaller parts.
  Use Supported Formats: Ensure that the file format is supported by SAP. Convert the file to a compatible format if necessary.
  Test with Different Browsers/Clients: If the upload was done through a web interface, try using a different browser or client to see if the issue persists.
  Check SAP Notes: Look for any relevant SAP Notes or patches that address this specific error. SAP frequently releases updates that may resolve known issues.
  Consult System Administrator: If the problem continues, consult with your SAP system administrator to check for any configuration issues or logs that might provide more insight into the problem.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for guidelines on file uploads and supported formats.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue persists and is critical, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to diagnose and potentially resolve the issue related to the error message CM_EHSSS_RAS_SAFINF000.