How To Fix CM_EHPRC_SCC_INQIMPL003 - No e-mail recipient found in work item &1; e-mail will not be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHPRC_SCC_INQIMPL -

• Message number: 003

• Message text: No e-mail recipient found in work item &1; e-mail will not be sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHPRC_SCC_INQIMPL003 - No e-mail recipient found in work item &1; e-mail will not be sent ?

  The SAP error message CM_EHPRC_SCC_INQIMPL003 indicates that there is no email recipient found for a work item, which means that the system is unable to send an email notification related to that work item. This can occur in various scenarios, such as workflow notifications, alerts, or other automated email communications.
  Causes:
  
  Missing Email Address: The user associated with the work item does not have an email address maintained in their user profile.
  User Not Assigned: The work item may not be assigned to any user, or the user assigned does not have the necessary email settings configured.
  Incorrect Workflow Configuration: The workflow may not be set up correctly to determine the recipient for the email.
  Email Configuration Issues: There may be issues with the email configuration in the SAP system, such as SMTP settings or email server connectivity.
  User Status: The user may be inactive or locked, which can prevent email notifications from being sent.
  
  Solutions:
  
  
  Check User Profile:
  
  Go to transaction SU01 (User Maintenance) and check the user profile associated with the work item.
  Ensure that the email address is correctly maintained in the "Address" tab.
  
  
  
  Assign Work Item:
  
  Ensure that the work item is assigned to a valid user who has an email address configured.
  
  
  
  Review Workflow Configuration:
  
  Check the workflow configuration to ensure that it is set up to determine the correct recipient for email notifications.
  Use transaction SWDD (Workflow Builder) to review the workflow definition.
  
  
  
  Email Configuration:
  
  Verify the email configuration in the SAP system. Check transaction SCOT (SAPconnect Administration) to ensure that the SMTP settings are correctly configured and that the email server is reachable.
  
  
  
  User Status Check:
  
  Ensure that the user is active and not locked. You can check this in transaction SU01.
  
  
  
  Testing Email Sending:
  
  You can test the email sending functionality using transaction SOST (SAPconnect Send Requests) to see if there are any errors in sending emails.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to workflow and email notifications for best practices and configuration guidelines.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP Basis team or SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to ensure that email notifications are sent successfully.