How To Fix CM_EHPRC_SCC_CMP006 - Collaboration not started; different communication channels selected

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHPRC_SCC_CMP - Supply Chain Collaboration - Campaign Messages

• Message number: 006

• Message text: Collaboration not started; different communication channels selected

What causes this issue?

You want to start a collaboration; however, the objects have different
communication channels. A collaboration can only be started for multiple
objects that have the same communication channel.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Change the communication channel settings of the selected objects and
try again.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHPRC_SCC_CMP006 - Collaboration not started; different communication channels selected ?

  The SAP error message CM_EHPRC_SCC_CMP006 indicates that a collaboration process could not be started because different communication channels have been selected. This error typically arises in the context of SAP's collaboration tools, such as SAP Business Workflow or SAP Cloud Platform Integration, where different systems or components are expected to communicate with each other.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Inconsistent Communication Channels: The systems involved in the collaboration process are configured to use different communication channels (e.g., different protocols, endpoints, or connection types).
  Configuration Issues: There may be a misconfiguration in the settings of the communication channels in the SAP system or between the systems involved.
  Version Mismatch: Different versions of the software or components may lead to incompatibility in communication channels.
  Authorization Issues: The user or system may not have the necessary permissions to initiate the collaboration process.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Communication Channel Configuration:
  
  Verify the configuration of the communication channels in both systems involved in the collaboration. Ensure that they are set up to use the same protocol and endpoint.
  If you are using SAP Cloud Platform Integration, check the integration flow and ensure that the communication channels are correctly defined.
  
  
  
  Review System Settings:
  
  Check the settings in the SAP system for any inconsistencies. This includes checking the RFC destinations, logical systems, and any related configuration settings.
  
  
  
  Update Software Versions:
  
  Ensure that all systems involved are running compatible versions of the software. If there are updates available, consider applying them.
  
  
  
  Check User Authorizations:
  
  Ensure that the user or system initiating the collaboration has the necessary authorizations to perform the action. Review the roles and permissions assigned.
  
  
  
  Consult Documentation:
  
  Refer to the official SAP documentation for the specific collaboration tool you are using. There may be additional configuration steps or requirements that need to be addressed.
  
  
  
  Test Communication:
  
  Perform a test of the communication channels to ensure they are functioning correctly. This can often be done through transaction codes like SM59 for RFC connections.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and can share their solutions.
  Documentation: Review the documentation for the specific SAP modules or tools you are using, as they may have specific guidelines for collaboration processes.
  
  By following these steps, you should be able to identify and resolve the cause of the error message CM_EHPRC_SCC_CMP006.