How To Fix CM_EHPMA_SVT_LOGS116 - Missing customer &1 for material document &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHPMA_SVT_LOGS - Log messages for GLayer and OLayer Processing

• Message number: 116

• Message text: Missing customer &1 for material document &2.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHPMA_SVT_LOGS116 - Missing customer &1 for material document &2. ?

  The SAP error message CM_EHPMA_SVT_LOGS116 indicates that there is a missing customer entry for a specific material document. This error typically arises in the context of logistics or inventory management when the system is unable to find the customer information associated with a material document.
  Cause:
  
  Missing Customer Data: The customer master data may not be created or may be incomplete for the customer associated with the material document.
  Incorrect Material Document: The material document number provided may be incorrect or does not correspond to any existing records.
  Data Inconsistency: There may be inconsistencies in the database, such as missing links between the material document and the customer data.
  Configuration Issues: There could be configuration issues in the system that prevent the proper association of customers with material documents.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master data transaction (e.g., XD03 for display).
  Verify that the customer exists and that all necessary information is filled out correctly.
  
  
  
  Verify Material Document:
  
  Use transaction MB03 to display the material document and ensure that it is valid and correctly entered.
  Check if the document is linked to the correct customer.
  
  
  
  Data Consistency Check:
  
  Run consistency checks in the system to identify any discrepancies between the material documents and customer data.
  Use transaction SE16 or SE11 to check the relevant database tables for missing entries.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to customer-material assignment in the relevant customizing transactions (e.g., SPRO).
  Ensure that the necessary settings for customer and material relationships are correctly configured.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes that may address this specific error message or provide patches or updates that could resolve the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  XD03 - Display Customer Master
  MB03 - Display Material Document
  SE16 - Data Browser
  SE11 - Data Dictionary
  SPRO - Customizing Implementation Guide
  
  
  
  Tables to Check:
  
  KNA1 - General Data in Customer Master
  MARA - General Material Data
  MKPF - Material Document Header
  MSEG - Document Segment: Material
  
  
  
  SAP Documentation: Refer to SAP Help Portal for detailed documentation on customer and material master data management.
  
  
  By following these steps, you should be able to identify and resolve the issue related to the error message CM_EHPMA_SVT_LOGS116.