How To Fix CM_EHHSS_INC_COMMON299 - &3 might be a duplicate; check &3 &1 with injured person &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_COMMON - Incident Common Messages

• Message number: 299

• Message text: &3 might be a duplicate; check &3 &1 with injured person &2

What causes this issue?

An injury/illness log entry with the same date, time, and plant already
exists for an injured person with a similar name.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check whether the injury/illness log entry record is a duplicate. If so,
add all relevant information to one of the duplicates and delete the
other one.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_COMMON299 - &3 might be a duplicate; check &3 &1 with injured person &2 ?

  The SAP error message CM_EHHSS_INC_COMMON299 typically indicates that there is a potential duplicate entry in the system related to an incident or case involving an injured person. This error is part of the SAP Environment, Health, and Safety (EHS) module, which is used for managing incidents, accidents, and other health and safety-related data.
  Cause:
  The error message suggests that the system has detected a possible duplicate incident or case. This can occur due to several reasons:
  
  Duplicate Data Entry: The same incident may have been entered multiple times, either by mistake or due to a lack of proper checks in place.
  Similar Incident Details: The details of the incident (like date, time, location, or involved persons) may closely match another existing incident, prompting the system to flag it as a potential duplicate.
  System Configuration: The configuration settings in the SAP EHS module may be set to check for duplicates based on certain criteria, leading to this error.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  Check Existing Incidents: Review the existing incidents in the system using the provided identifiers (&1, &2, &3) to see if there is indeed a duplicate entry. You can search for incidents related to the injured person and compare the details.
  Data Validation: Ensure that the data being entered is accurate and does not match any existing records. This includes checking the date, time, location, and involved persons.
  Modify Entry: If you find that the incident is indeed a duplicate, you may need to either update the existing record or delete the duplicate entry, depending on your organization's data management policies.
  Consult Documentation: Refer to the SAP EHS documentation for specific guidelines on handling incidents and duplicates.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP EHS expert for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  User Training: Ensure that users entering incident data are trained on how to avoid duplicates and understand the importance of accurate data entry.
  System Configuration: Review the configuration settings in the SAP EHS module to ensure that they align with your organization's requirements for incident management.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.