How To Fix CM_EHHSS_INC_COMMON262 - All open investigation steps canceled

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_COMMON - Incident Common Messages

• Message number: 262

• Message text: All open investigation steps canceled

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_COMMON262 - All open investigation steps canceled ?

  The SAP error message CM_EHHSS_INC_COMMON262 indicates that all open investigation steps in a Health and Safety (EHS) incident have been canceled. This typically occurs in the context of managing incidents, where certain steps or actions are required to be completed for the incident to be processed correctly.
  Cause:
  
  Manual Cancellation: The investigation steps may have been manually canceled by a user, either intentionally or accidentally.
  System Configuration: There may be a configuration issue in the SAP EHS module that leads to the automatic cancellation of steps under certain conditions.
  Workflow Issues: If the incident is part of a workflow, issues in the workflow process can lead to the cancellation of investigation steps.
  Data Integrity Issues: Inconsistent or incomplete data related to the incident can also trigger this error.
  
  Solution:
  
  Review Investigation Steps: Check the status of the investigation steps in the incident. If they were canceled unintentionally, you may need to reactivate or recreate them.
  Check User Actions: Investigate if any users have canceled the steps and understand the reason behind it. This may involve checking logs or user activity.
  System Configuration: Review the configuration settings in the SAP EHS module to ensure that they are set up correctly. This may involve consulting with your SAP Basis or EHS configuration team.
  Workflow Monitoring: If the incident is part of a workflow, monitor the workflow logs to identify any issues that may have caused the cancellation of steps.
  Data Validation: Ensure that all required data for the incident is complete and valid. Correct any inconsistencies that may exist.
  Consult Documentation: Refer to SAP documentation or support notes related to the error message for any specific guidance or patches that may be available.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error code in the SAP Support Portal.
  EHS Documentation: Review the SAP EHS documentation for best practices in managing incidents and investigation steps.
  User Training: Ensure that users are trained on how to manage investigation steps properly to avoid accidental cancellations.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.