How To Fix CM_EHHSS_INC_COMMON247 - Multiple entries exist for e-mail address &1

CM_EHHSS_INC_COMMON247 - Overview

• Message type: E = Error

• Message class: CM_EHHSS_INC_COMMON - Incident Common Messages

• Message number: 247

• Message text: Multiple entries exist for e-mail address &1

What causes this issue?

The e-mail address &V1& is included two or more times in the list of
notification recipients.

System Response

The system cannot send out any notifications.

How to fix this error?

Make sure no entries are selected that have the same e-mail address
assigned. You can either deselect the duplicate entries or manually
specify a different e-mail address for each notification recipient.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_COMMON247 - Multiple entries exist for e-mail address &1 ?

  The SAP error message CM_EHHSS_INC_COMMON247 indicates that there are multiple entries in the system for a specific email address. This typically occurs in scenarios where the system expects a unique email address for a user or a contact, but finds duplicates instead.
  
  Cause:
  
  Duplicate Entries: The primary cause of this error is that the email address in question is associated with more than one record in the database. This could happen due to:
  Data entry errors where the same email address was entered for multiple users or contacts.
  Migration of data from another system that did not enforce unique constraints on email addresses.
  Manual updates or imports that did not check for existing records.
  
  
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Identify Duplicate Entries:
  
  Use transaction codes like SE16 or SE11 to access the relevant database tables (e.g., USR21 for user master records) and search for the email address in question.
  Run a query to find