How To Fix CM_EHHSS_INC_CHECKS412 - &4: You cannot close the incident; complete task "&1", ID "&2" first

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_CHECKS - Messages for incident checks ( for reports and actions )

• Message number: 412

• Message text: &4: You cannot close the incident; complete task "&1", ID "&2" first

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_CHECKS412 - &4: You cannot close the incident; complete task "&1", ID "&2" first ?

  The SAP error message CM_EHHSS_INC_CHECKS412 indicates that you are trying to close an incident in the SAP system, but there are certain tasks that need to be completed first. The message specifies that you cannot close the incident until you complete a specific task identified by the placeholders &1 (task name) and &2 (task ID).
  Cause:
  This error typically occurs in the context of incident management within SAP, particularly in the Environment, Health, and Safety (EHS) module. The underlying cause is that the incident you are trying to close has associated tasks that are either incomplete or not yet processed. The system enforces this rule to ensure that all necessary actions related to the incident are completed before it can be officially closed.
  Solution:
  To resolve this error, follow these steps:
  
  
  Identify the Task: Look at the error message to identify the specific task that needs to be completed. The placeholders &1 and &2 will provide you with the task name and ID.
  
  
  Complete the Task: Navigate to the task identified in the error message. Ensure that all required actions for this task are completed. This may involve updating information, providing necessary documentation, or performing specific actions as dictated by your organization's processes.
  
  
  Check Task Status: After completing the task, verify that its status is updated accordingly. It should reflect that the task is completed or closed.
  
  
  Retry Closing the Incident: Once the task is completed, attempt to close the incident again. The system should allow you to do so without generating the error message.
  
  
  Related Information:
  
  SAP Documentation: Refer to the SAP Help Portal or your organization's SAP documentation for detailed information on incident management and task handling within the EHS module.
  User Roles and Permissions: Ensure that you have the necessary permissions to complete the tasks associated with the incident. If you lack the required access, contact your SAP administrator.
  Workflow Processes: Familiarize yourself with the workflow processes in your organization related to incident management. This can help you understand the dependencies between incidents and tasks.
  
  If you continue to experience issues after following these steps, consider reaching out to your SAP support team for further assistance. They may be able to provide additional insights or troubleshooting steps specific to your system configuration.