How To Fix CM_EHHSS_INC_CHECKS401 - &4: "Investigation Required" is set to "Unknown" on tab &1; &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_CHECKS - Messages for incident checks ( for reports and actions )

• Message number: 401

• Message text: &4: "Investigation Required" is set to "Unknown" on tab &1; &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_CHECKS401 - &4: "Investigation Required" is set to "Unknown" on tab &1; &2 ?

  The SAP error message CM_EHHSS_INC_CHECKS401 indicates that there is an issue related to the "Investigation Required" status being set to "Unknown" in a specific tab of the system. This error typically arises in the context of Environmental, Health, and Safety (EHS) management within SAP.
  Cause:
  The error is triggered when the system detects that the "Investigation Required" field is set to "Unknown" for a specific incident or check. This can happen due to:
  
  Incomplete data entry or configuration in the incident management module.
  A missing or incorrect assignment of the investigation status in the relevant tab.
  A system configuration issue where the expected values for the investigation status are not properly defined.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Incident Data:
  
  Navigate to the relevant incident or check in the SAP system.
  Go to the tab indicated in the error message (denoted as &1) and review the "Investigation Required" field.
  Ensure that the field is set to a valid value (e.g., "Yes" or "No") instead of "Unknown".
  
  
  
  Update the Configuration:
  
  If the field is not allowing valid entries, check the configuration settings for the incident management module.
  Ensure that the values for the "Investigation Required" field are correctly defined in the system settings.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to the EHS module to understand the expected values and configurations for the incident management process.
  
  
  
  User Authorization:
  
  Ensure that the user has the necessary authorizations to make changes to the incident data. Lack of permissions can sometimes lead to incomplete data entry.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  SAP EHS Module: This module is designed to help organizations manage compliance with environmental, health, and safety regulations. Understanding how incidents are tracked and managed in this module can provide insights into resolving related issues.
  SAP Notes: Search for specific SAP Notes related to the error message CM_EHHSS_INC_CHECKS401 for any patches or updates that may address the issue.
  Training and Documentation: Ensure that users involved in incident management are trained on the proper data entry procedures and understand the significance of the "Investigation Required" field.
  
  By following these steps, you should be able to identify and resolve the issue causing the error message CM_EHHSS_INC_CHECKS401 in your SAP system.