How To Fix CM_EHHSS_FSI039 - As e-mail address of user cannot be found, download is canceled.

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_FSI - SI: Common Message class

• Message number: 039

• Message text: As e-mail address of user cannot be found, download is canceled.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_FSI039 - As e-mail address of user cannot be found, download is canceled. ?

  The SAP error message CM_EHHSS_FSI039 indicates that the system is unable to find the email address of the user who is attempting to perform a download operation. This typically occurs in scenarios where the system is trying to send an email notification or report, but it cannot locate the user's email address in the user master data.
  Cause:
  
  Missing Email Address: The most common cause is that the user's email address is not maintained in their user profile in the SAP system.
  User Profile Issues: The user might not have the correct authorizations or might not be properly set up in the system.
  Data Synchronization Issues: If the system is integrated with other systems (like an LDAP directory), there might be synchronization issues leading to missing data.
  
  Solution:
  
  
  Check User Profile:
  
  Go to transaction SU01 (User Maintenance).
  Enter the username and click on the "Display" button.
  Check the "Address" tab to ensure that the email address is correctly maintained.
  
  
  
  Maintain Email Address:
  
  If the email address is missing, you can add it in the same "Address" tab.
  Make sure to save the changes.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to perform the download operation.
  You can check this in transaction SU53 after the error occurs to see if there are any authorization issues.
  
  
  
  Data Synchronization:
  
  If your SAP system is integrated with an external directory (like LDAP), ensure that the synchronization is working correctly and that the email addresses are being pulled into SAP.
  
  
  
  Contact System Administrator:
  
  If you do not have the necessary permissions to make changes, contact your SAP system administrator for assistance.
  
  
  
  Related Information:
  
  User Master Data: The user master data in SAP contains various details about the user, including their email address, roles, and authorizations.
  Email Notifications: Many SAP processes rely on email notifications for alerts, reports, and confirmations. Ensuring that user profiles are complete is crucial for these functionalities.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), SU53 (Authorization Check), and PFCG (Role Maintenance) for managing user roles and authorizations.
  
  By following these steps, you should be able to resolve the error and ensure that the user can successfully perform the download operation.