How To Fix CM_EHFND_RBD_API002 - CCI UUID does not correspond to CCI internal number.

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_RBD_API - Common messages for RBD APIs

• Message number: 002

• Message text: CCI UUID does not correspond to CCI internal number.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_RBD_API002 - CCI UUID does not correspond to CCI internal number. ?

  The SAP error message CM_EHFND_RBD_API002 with the description "CCI UUID does not correspond to CCI internal number" typically occurs in the context of SAP's Customer Experience solutions, particularly when dealing with the Customer Data Cloud or related APIs. This error indicates a mismatch between the UUID (Universally Unique Identifier) provided in the request and the internal number that the system expects.
  Causes:
  
  UUID Mismatch: The UUID provided in the API call does not match the internal representation of the CCI (Customer Communication Interface) in the SAP system.
  Data Corruption: There may be data integrity issues where the UUID has been altered or corrupted.
  Incorrect API Usage: The API might be called with incorrect parameters or in an incorrect sequence, leading to a mismatch.
  Synchronization Issues: If there are multiple systems or instances, there may be synchronization issues where the UUIDs are not consistent across systems.
  Configuration Issues: Incorrect configuration settings in the SAP system or the integration layer could lead to this error.
  
  Solutions:
  
  Verify UUID: Check the UUID being sent in the API request. Ensure that it is correct and corresponds to an existing CCI record in the system.
  Check Internal Number: Investigate the internal number associated with the UUID in the SAP system. You may need to query the database or use transaction codes to find the correct mapping.
  Review API Documentation: Ensure that you are using the API correctly as per the latest documentation. Check for any required parameters or headers that may be missing.
  Data Consistency Check: Perform a data consistency check to ensure that the UUIDs and internal numbers are correctly aligned in the database.
  Recreate the CCI Record: If the UUID is indeed corrupted or invalid, consider recreating the CCI record to generate a new UUID.
  Consult SAP Support: If the issue persists, it may be beneficial to reach out to SAP support for further assistance, especially if this is a production issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates.
  API Logs: Review the API logs for additional context around the error, including the request and response details.
  System Configuration: Ensure that the system configuration for the Customer Communication Interface is set up correctly.
  Integration Points: If there are integrations with other systems, verify that they are functioning correctly and that data is being synchronized properly.
  
  By following these steps, you should be able to diagnose and resolve the error CM_EHFND_RBD_API002 effectively.