How To Fix CM_EHFND_PCEP037 - Event "&1" was set to status "Failed"; max. number of attempts reached.

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_PCEP - Message Class Product Compliance Event Processing

• Message number: 037

• Message text: Event "&1" was set to status "Failed"; max. number of attempts reached.

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

To analyze the reason why the event processing failed, you can:
Check the application log EHFND_PCEP for the failed event.
Check the job log in transaction SM37 for the job
R_EHFND_PCEP_EVT_QUEUE_WORKER.
Check in transaction ST22 if an ABAP runtime error occurred.
As soon as the reason that causes the failed event processing is solved,
you can restart the event processing in the <ZK>Process Product
Compliance Events</> app.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_PCEP037 - Event "&1" was set to status "Failed"; max. number of attempts reached. ?

  The SAP error message CM_EHFND_PCEP037 indicates that a specific event (denoted by "&1") has failed to process successfully after reaching the maximum number of allowed attempts. This error is typically related to the processing of events in the SAP Cloud Platform or SAP Event Management, where events are expected to be processed within a certain timeframe or number of retries.
  Cause:
  
  Event Processing Issues: The event may have encountered an issue during processing, such as data inconsistencies, missing information, or system errors.
  Configuration Errors: There may be misconfigurations in the event handling or processing logic.
  System Performance: High system load or performance issues could prevent the event from being processed in a timely manner.
  Network Issues: Connectivity problems between systems can lead to failed event processing.
  Timeouts: The event may have timed out due to long processing times or delays in dependent systems.
  
  Solution:
  
  Check Event Details: Review the details of the event that failed. Look for any error messages or logs that provide more context about why the event failed.
  Review Configuration: Ensure that the configuration for event processing is correct. This includes checking any relevant settings in the SAP system or middleware.
  Increase Retry Limit: If appropriate, consider increasing the maximum number of retry attempts for processing events. This can be done in the configuration settings.
  Analyze System Performance: Monitor system performance and resource utilization to identify any bottlenecks that may be affecting event processing.
  Check Dependencies: Ensure that all dependent systems and services are operational and that there are no connectivity issues.
  Error Handling Logic: Implement or review error handling logic to manage failed events more effectively, including logging and alerting mechanisms.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific event processing framework you are using for additional troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to this error.
  Event Management Documentation: Review the official SAP documentation for Event Management or the specific module you are working with for best practices and troubleshooting tips.
  Community Forums: Engage with SAP community forums or support channels to see if other users have encountered similar issues and what solutions they found effective.
  
  If the issue persists after following these steps, it may be necessary to engage SAP support for further assistance.