How To Fix CM_EHFND_PC_SRQ238 - Error in reading substance &1 by the API.

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_PC_SRQ - Messages for Product Compliance Regulatory Service Request

• Message number: 238

• Message text: Error in reading substance &1 by the API.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_PC_SRQ238 - Error in reading substance &1 by the API. ?

  The SAP error message CM_EHFND_PC_SRQ238, which indicates "Error in reading substance &1 by the API," typically arises in the context of SAP's Environment, Health, and Safety (EHS) module, particularly when dealing with substance data management. This error suggests that the system encountered an issue while trying to retrieve information about a specific substance identified by the placeholder "&1".
  Possible Causes:
  
  Substance Not Found: The substance ID specified may not exist in the database.
  Authorization Issues: The user may not have the necessary permissions to access the substance data.
  Data Corruption: There may be issues with the data integrity in the database, leading to the inability to read the substance.
  API Configuration Issues: The API used to fetch the substance data may not be configured correctly or may have bugs.
  System Performance Issues: If the system is under heavy load, it may lead to timeouts or failures in data retrieval.
  
  Solutions:
  
  Verify Substance ID: Check if the substance ID provided in the error message exists in the system. You can do this by searching for the substance in the relevant EHS transaction codes.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the substance data. This may involve checking roles and permissions in the user profile.
  Data Integrity Check: Run data consistency checks to ensure that the substance data is not corrupted. This may involve using transaction codes like SE11 or SE16 to inspect the database tables directly.
  API Configuration Review: Review the configuration of the API being used to fetch the substance data. Ensure that it is set up correctly and that there are no known issues with the version being used.
  System Performance Monitoring: Monitor the system performance to identify any bottlenecks or issues that may be affecting data retrieval. This may involve checking system logs or using performance monitoring tools.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error. There may be known issues or updates that can resolve the problem.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP EHS, such as:
  
  CVD1: Create substance
  CVD2: Change substance
  CVD3: Display substance
  
  
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Documentation: Review SAP documentation related to the EHS module and API usage for any specific guidelines or troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the problem to your SAP support team or consult with SAP directly for further assistance.