How To Fix CM_EHFND_PC_SRQ058 - Service request with ID &1 ("&2") with edition "&3" does not exist.

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_PC_SRQ - Messages for Product Compliance Regulatory Service Request

• Message number: 058

• Message text: Service request with ID &1 ("&2") with edition "&3" does not exist.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_PC_SRQ058 - Service request with ID &1 ("&2") with edition "&3" does not exist. ?

  The SAP error message CM_EHFND_PC_SRQ058 indicates that a service request with a specific ID does not exist in the system. This error typically arises in the context of SAP's Customer Relationship Management (CRM) or SAP S/4HANA environments, particularly when dealing with service requests or service management functionalities.
  Cause:
  
  Non-Existent Service Request: The service request ID provided does not correspond to any existing service request in the system.
  Incorrect Input: The ID might have been entered incorrectly, leading to a mismatch.
  Data Deletion: The service request may have been deleted or archived, making it unavailable for retrieval.
  Authorization Issues: The user may not have the necessary permissions to view the service request, leading to the perception that it does not exist.
  System Configuration: There may be issues with the configuration of the service request management module.
  
  Solution:
  
  Verify Service Request ID: Double-check the service request ID for any typographical errors. Ensure that the ID is correct and formatted properly.
  Check Existence in Database: Use transaction codes like IW53 (Display Service Order) or relevant reports to search for the service request in the database.
  Review Deletion/Archiving Policies: Check if the service request has been deleted or archived. If it has been archived, you may need to restore it or access it through the archive.
  User Authorizations: Ensure that the user has the necessary authorizations to view the service request. This may involve checking roles and permissions in the user profile.
  Consult with IT Support: If the issue persists, consult with your SAP Basis or IT support team to investigate any underlying system issues or configuration problems.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the official SAP documentation for service request management to understand the expected behavior and configuration settings.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.