How To Fix CM_EHFND_PC_SRQ006 - Error in communication with the service provider.

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_PC_SRQ - Messages for Product Compliance Regulatory Service Request

• Message number: 006

• Message text: Error in communication with the service provider.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_PC_SRQ006 - Error in communication with the service provider. ?

  The SAP error message CM_EHFND_PC_SRQ006, which indicates "Error in communication with the service provider," typically arises in the context of SAP's integration with external services or systems, particularly in scenarios involving SAP Cloud Platform or SAP Business Technology Platform services. This error can occur due to various reasons, including network issues, misconfigurations, or problems with the service provider itself.
  Causes:
  
  Network Issues: There may be connectivity problems between your SAP system and the external service provider.
  Service Provider Downtime: The external service provider may be experiencing downtime or issues that prevent communication.
  Configuration Errors: Incorrect configuration settings in the SAP system or the service provider's settings can lead to communication failures.
  Authentication Issues: Problems with authentication credentials (e.g., API keys, OAuth tokens) can prevent successful communication.
  Firewall or Security Settings: Firewalls or security settings may be blocking the communication between the SAP system and the service provider.
  Version Compatibility: Incompatibility between the versions of the SAP system and the service provider's API can also lead to errors.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is a stable network connection between your SAP system and the service provider. You can use tools like ping or traceroute to diagnose connectivity issues.
  Verify Service Status: Check the status of the external service provider to see if they are experiencing downtime or maintenance.
  Review Configuration Settings: Double-check the configuration settings in your SAP system related to the service provider. Ensure that all required parameters are correctly set.
  Validate Authentication Credentials: Ensure that the authentication credentials used to connect to the service provider are correct and have not expired.
  Inspect Firewall Settings: Review firewall and security settings to ensure that they allow communication with the service provider.
  Consult Documentation: Refer to the documentation provided by the service provider for any specific requirements or troubleshooting steps.
  Check Logs: Review the application logs in SAP for more detailed error messages that can provide additional context about the failure.
  Contact Support: If the issue persists, consider reaching out to SAP support or the service provider's support team for assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  API Documentation: Review the API documentation of the service provider for any changes or updates that may affect communication.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CM_EHFND_PC_SRQ006 error.