How To Fix CM_EHFND_FW_ADS062 - Cannot store file (&1) because of locks; try again

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_FW_ADS - Messages for the Adobe Document Service Integration

• Message number: 062

• Message text: Cannot store file (&1) because of locks; try again

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_FW_ADS062 - Cannot store file (&1) because of locks; try again ?

  The SAP error message CM_EHFND_FW_ADS062 indicates that there is an issue with file storage due to locks. This typically occurs when a file operation is attempted on a file that is currently locked by another process or user. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  
  File Locking: The file you are trying to access is locked by another process. This could be due to:
  
  Another user or process is currently using the file.
  A previous operation on the file did not complete successfully, leaving it in a locked state.
  System-level locks that prevent access to the file.
  
  
  
  Concurrency Issues: If multiple users or processes are trying to access or modify the same file simultaneously, it can lead to locking issues.
  
  
  Temporary Files: Sometimes, temporary files created during processing may not be released properly, causing locks.
  
  
  Solutions:
  
  
  Retry the Operation: Since the error suggests trying again, wait for a moment and then attempt the operation again. The lock may be released after the other process completes.
  
  
  Check for Active Processes: 
  
  Use transaction codes like SM50 (Process Overview) or SM66 (Global Process Overview) to check for active processes that might be holding the lock on the file.
  Identify and terminate any unnecessary processes that may be causing the lock.
  
  
  
  File Management:
  
  If you have access, check the file system where the file is stored to see if there are any lingering locks or temporary files that can be cleared.
  Ensure that no other users or applications are accessing the file at the same time.
  
  
  
  Increase Lock Timeout: If the locking is a frequent issue, consider adjusting the lock timeout settings in your SAP system configuration.
  
  
  Consult Logs: Check the application logs for any additional error messages or warnings that might provide more context about the locking issue.
  
  
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. They may provide insights specific to your system configuration.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates their knowledge base with solutions for common problems.
  Documentation: Review the SAP documentation for file handling and locking mechanisms to better understand how locks are managed within your specific SAP environment.
  User Permissions: Ensure that the user attempting the operation has the necessary permissions to access and modify the file.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message CM_EHFND_FW_ADS062.