How To Fix CM_EHFND_FW_ADS009 - Error in ADS interface; cannot extract attachments from PDF file

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_FW_ADS - Messages for the Adobe Document Service Integration

• Message number: 009

• Message text: Error in ADS interface; cannot extract attachments from PDF file

What causes this issue?

The system cannot extract attachments that are included in the Portable
Document Format (PDF) file. Adobe document services (ADS) do not support
this function or contain an error.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE NA_SUPPORT OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_FW_ADS009 - Error in ADS interface; cannot extract attachments from PDF file ?

  The SAP error message CM_EHFND_FW_ADS009 indicates that there is an issue with the Adobe Document Services (ADS) interface when trying to extract attachments from a PDF file. This error can occur in various scenarios, particularly when dealing with document management or forms that involve PDF processing.
  Causes:
  
  Configuration Issues: The ADS might not be properly configured in your SAP system. This includes incorrect settings in the SAP system or the ADS server.
  Network Issues: There may be network connectivity problems between the SAP system and the ADS server.
  File Corruption: The PDF file you are trying to process may be corrupted or not in a valid format.
  Version Compatibility: There could be compatibility issues between the version of SAP you are using and the version of ADS.
  Authorization Issues: The user executing the operation may not have the necessary permissions to access the PDF file or the ADS service.
  
  Solutions:
  
  
  Check ADS Configuration:
  
  Ensure that the ADS is correctly configured in the SAP system. You can check the configuration in transaction SICF (Internet Communication Framework) and ensure that the ADS service is active.
  Verify the settings in transaction SPAD (Spool Administration) to ensure that the ADS is correctly set up as a print device.
  
  
  
  Test Network Connectivity:
  
  Check the network connection between the SAP system and the ADS server. You can use tools like ping or telnet to verify connectivity.
  
  
  
  Validate PDF File:
  
  Ensure that the PDF file you are trying to process is not corrupted. Try opening the file in a PDF viewer to confirm its integrity.
  
  
  
  Check for Updates:
  
  Ensure that both your SAP system and ADS are up to date with the latest patches and updates. Sometimes, bugs in older versions can lead to such errors.
  
  
  
  Review Authorizations:
  
  Check the user authorizations to ensure that the user has the necessary permissions to access the PDF file and the ADS service.
  
  
  
  Consult Logs:
  
  Review the application logs (transaction SLG1) and the ADS logs for any additional error messages that might provide more context on the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for Adobe Document Services for any specific configuration or troubleshooting guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the CM_EHFND_FW_ADS009 error in your SAP environment.