How To Fix CM_EHFND_FW_ADS000 - Cannot extract data using Adobe Document Services

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_FW_ADS - Messages for the Adobe Document Service Integration

• Message number: 000

• Message text: Cannot extract data using Adobe Document Services

What causes this issue?

The system cannot extract the data of the file. The following problems
can exist:
The file is not an SAP interactive form.
The file is not a Portable Document Format (PDF) file.
Adobe Document Services (ADS) cannot be called.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the RFC destination (&SYST-MSGV1&) that is used to call ADS.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_FW_ADS000 - Cannot extract data using Adobe Document Services ?

  The SAP error message CM_EHFND_FW_ADS000 indicates that there is an issue with extracting data using Adobe Document Services (ADS). This error can occur in various scenarios, particularly when generating forms or documents that rely on ADS for rendering.
  Causes:
  
  Configuration Issues: The ADS may not be properly configured in the SAP system. This includes incorrect settings in the SAP system or in the ADS itself.
  Service Availability: The Adobe Document Services might not be running or accessible. This could be due to network issues, service downtime, or incorrect URLs.
  Authorization Problems: The user or service account attempting to access ADS may not have the necessary permissions.
  Data Issues: The data being processed may be incomplete or in an unexpected format, leading to extraction failures.
  Version Compatibility: There may be compatibility issues between the SAP system and the version of Adobe Document Services being used.
  
  Solutions:
  
  
  Check ADS Configuration:
  
  Ensure that the ADS is correctly configured in the SAP system. This includes checking the RFC destination and ensuring that the ADS URL is correctly set up.
  Use transaction SICF to check if the ADS services are active.
  
  
  
  Verify Service Status:
  
  Check if the Adobe Document Services are running. You can do this by accessing the ADS URL directly in a web browser to see if it responds.
  Restart the ADS service if necessary.
  
  
  
  Review Authorizations:
  
  Ensure that the user or service account has the necessary authorizations to access ADS. Check roles and profiles assigned to the user.
  
  
  
  Inspect Data:
  
  Review the data being sent to ADS for any inconsistencies or issues. Ensure that all required fields are populated and that the data format is correct.
  
  
  
  Check Logs:
  
  Review the application logs in SAP (transaction SLG1) and the ADS logs for any additional error messages or warnings that could provide more context on the issue.
  
  
  
  Update Software:
  
  Ensure that both the SAP system and Adobe Document Services are up to date with the latest patches and updates. Compatibility issues can often be resolved with updates.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes and documentation related to Adobe Document Services for any specific troubleshooting steps or known issues.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Adobe Documentation: Review Adobe's documentation for any specific requirements or configurations needed for ADS to function correctly with SAP.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.