How To Fix CM_EHFND_CRRF228 - Incoming CCI &1 with changed role.

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_CRRF - Messages for PS&S Runtime Framework

• Message number: 228

• Message text: Incoming CCI &1 with changed role.

What causes this issue?

Incoming chemical compliance information <ZK>&V1&</> with changed role.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_CRRF228 - Incoming CCI &1 with changed role. ?

  The SAP error message CM_EHFND_CRRF228 typically indicates an issue related to the incoming Customer Communication Interface (CCI) where a role has changed. This error is often encountered in the context of SAP Customer Relationship Management (CRM) or SAP S/4HANA systems when there are inconsistencies or issues with the roles assigned to a business partner or customer.
  Cause:
  
  Role Change: The error suggests that there is a mismatch or inconsistency in the roles assigned to a business partner or customer in the system. This could happen if a role was changed or removed in the backend system, but the changes were not properly reflected in the incoming CCI data.
  Data Inconsistency: There may be inconsistencies in the data being sent through the CCI, such as missing or incorrect role assignments.
  Configuration Issues: There could be configuration issues in the CCI setup or in the business partner roles that are causing the error.
  
  Solution:
  
  Check Role Assignments: Verify the role assignments for the business partner or customer in the SAP system. Ensure that the roles are correctly assigned and that there are no discrepancies.
  Review Incoming Data: Analyze the incoming CCI data to ensure that it matches the expected format and contains all necessary information, including the correct roles.
  Update Configuration: If there are configuration issues, review the CCI configuration settings in the SAP system. Make sure that the roles and data mappings are correctly set up.
  Reprocess the CCI: If the issue was temporary or due to a transient error, try reprocessing the incoming CCI data after making the necessary corrections.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or patches that may address the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or fixes related to this error message.
  Transaction Codes: Use transaction codes like BP (Business Partner) to manage and review business partner roles and data.
  Logs and Traces: Review application logs and traces to gather more information about the error context and any related issues.
  
  If the problem persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.