How To Fix CM_EHFND_COMN025 - E-mail not sent to &1 (party key: &2); enter an e-mail address or user

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_COMN - Commonly Used Messages

• Message number: 025

• Message text: E-mail not sent to &1 (party key: &2); enter an e-mail address or user

What causes this issue?

You want to send an e-mail. However, there is neither an e-mail address
nor a system user available for this person.

System Response

The system cannot send the e-mail.

How to fix this error?

Enter an e-mail address or assign a system user for the intended
receiver.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_COMN025 - E-mail not sent to &1 (party key: &2); enter an e-mail address or user ?

  The SAP error message CM_EHFND_COMN025 indicates that an email could not be sent to a specified recipient because the system could not find a valid email address or user associated with the party key provided. This error typically occurs in scenarios where the system is trying to send notifications or communications via email, but the recipient's email information is missing or incorrect.
  Cause:
  
  Missing Email Address: The recipient (identified by the party key) does not have an email address assigned in the system.
  Incorrect Party Key: The party key provided may be incorrect or does not correspond to a valid recipient in the system.
  User Not Defined: The user associated with the party key may not be defined in the system or may not have an email address assigned.
  Configuration Issues: There may be issues with the configuration of the email sending functionality in SAP.
  
  Solution:
  
  
  Check Recipient Details:
  
  Verify that the party key provided in the error message corresponds to a valid recipient in the system.
  Ensure that the recipient has a valid email address assigned in their user profile.
  
  
  
  Update Email Address:
  
  If the email address is missing, update the user profile with a valid email address.
  You can do this by navigating to the user management area in SAP (transaction code SU01 for user maintenance) and checking the email address field.
  
  
  
  Validate Party Key:
  
  Ensure that the party key is correct and corresponds to the intended recipient. You can check this in the relevant business partner or customer/vendor master data.
  
  
  
  Check Configuration:
  
  Review the configuration settings for email sending in SAP. Ensure that the SMTP settings are correctly configured and that the system can send emails.
  
  
  
  Test Email Functionality:
  
  After making the necessary updates, test the email functionality to ensure that emails can be sent successfully.
  
  
  
  Consult Documentation:
  
  If the issue persists, consult SAP documentation or support for further troubleshooting steps specific to your SAP version and configuration.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  BP: Business Partner Maintenance
  
  
  Email Configuration: Check transaction SCOT for SMTP configuration settings.
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to resolve the error and ensure that emails can be sent successfully to the intended recipients.