How To Fix CM_EHFND_CNS_TM049 - Cannot determine agent for workitem with ID "&1"

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_CNS_TM - Message Class for the Task Management Consumption

• Message number: 049

• Message text: Cannot determine agent for workitem with ID "&1"

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_CNS_TM049 - Cannot determine agent for workitem with ID "&1" ?

  The SAP error message CM_EHFND_CNS_TM049 indicates that the system is unable to determine the agent responsible for a specific work item identified by the ID provided in the error message. This can occur in various scenarios, particularly in workflow or task management contexts within SAP.
  Causes:
  
  Missing Agent Assignment: The work item may not have an assigned agent, which can happen if the workflow definition does not specify an agent or if the agent assignment is not correctly configured.
  Incorrect Workflow Configuration: The workflow might be incorrectly configured, leading to issues in determining the agent.
  User or Role Issues: The user or role that is supposed to be the agent may not exist, or there may be authorization issues preventing the system from recognizing the agent.
  Technical Issues: There could be underlying technical issues, such as database inconsistencies or problems with the workflow engine.
  
  Solutions:
  
  
  Check Workflow Configuration:
  
  Review the workflow definition to ensure that agents are correctly assigned. This can be done using transaction codes like SWDD (Workflow Builder) to check the workflow design.
  Ensure that the agent assignment is done using valid expressions or rules.
  
  
  
  Verify User and Role Assignments:
  
  Check if the user or role that should be the agent exists in the system and has the necessary authorizations.
  Use transaction SU01 to check user details and roles.
  
  
  
  Reassign Agents:
  
  If the agent assignment is missing or incorrect, you may need to reassign the agent for the work item. This can be done through the workflow administration tools.
  
  
  
  Check for Technical Issues:
  
  Look for any system logs or error messages that might indicate underlying technical issues. Use transaction SLG1 to check application logs for any related errors.
  If necessary, perform a consistency check on the workflow using transaction SWI1 (Work Item Selection) to see if there are any inconsistencies.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes that might address this specific error. SAP frequently updates its knowledge base with solutions for known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  SWI1: Work Item Selection
  SU01: User Maintenance
  SLG1: Application Log
  
  
  
  Documentation: Review SAP documentation related to workflow management and agent assignment for more detailed guidance.
  
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message CM_EHFND_CNS_TM049.