How To Fix CM_EHFND_API_CCI038 - &1: Product &2 is not found.

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_API_CCI - Messages for chemical compliance view API

• Message number: 038

• Message text: &1: Product &2 is not found.

What causes this issue?

The product &V2& of object &V3& with &V1& number was not found.

System Response

The system does not change or delete the product.
The system stops the processing of this object.

How to fix this error?

Ensure<(>,<)> that product &V2& exists in the system.
Try to transfer data of object &V3& with &V1& number again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_API_CCI038 - &1: Product &2 is not found. ?

  The SAP error message CM_EHFND_API_CCI038 typically indicates that a specific product (identified by the product ID or code) could not be found in the system. This error is often encountered in the context of SAP's Customer Management or similar modules where product data is essential for processing transactions or requests.
  Cause:
  
  Product Not Created: The product may not have been created in the system. This can happen if the product was never set up or if it was deleted.
  Incorrect Product ID: The product ID being referenced may be incorrect or misspelled.
  Data Synchronization Issues: If the system is integrated with other systems (like an external database or another SAP system), there may be synchronization issues leading to the product not being available.
  Authorization Issues: The user may not have the necessary permissions to view or access the product data.
  Inactive Product: The product may exist but is marked as inactive or obsolete in the system.
  
  Solution:
  
  Verify Product Existence: Check if the product ID exists in the system. You can do this by navigating to the relevant product master data transaction (e.g., MM03 for material master).
  Check for Typos: Ensure that the product ID is entered correctly without any typographical errors.
  Create or Reactivate Product: If the product does not exist, create it using the appropriate transaction (e.g., MM01 for material creation). If it exists but is inactive, consider reactivating it.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the product data. This may involve checking roles and permissions in the user profile.
  Data Synchronization: If the system is integrated with other systems, check for any data synchronization issues. You may need to run synchronization jobs or check logs for errors.
  Consult Documentation: Refer to SAP documentation or support notes related to this error message for any specific guidance or updates.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MM01 (Create Material), MM02 (Change Material), and MM03 (Display Material).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Community forums for additional assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.