How To Fix CM_EHFND_API_CCI023 - &1: Product &2 is not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_API_CCI - Messages for chemical compliance view API

• Message number: 023

• Message text: &1: Product &2 is not found

What causes this issue?

The product &V2& of the object &V3& with &V1& number was not found.

System Response

The system does not assign the product.
The system stops processing of the object &V3& with &V1& number.

How to fix this error?

Ensure that the product &V2& exists in the system.
Try to transfer data of object &V3& with &V1& number again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_API_CCI023 - &1: Product &2 is not found ?

  The SAP error message CM_EHFND_API_CCI023 typically indicates that a specific product (identified by the product ID or code) could not be found in the system. This error is often encountered in the context of SAP's Customer Management or similar modules where product data is essential for processing transactions or requests.
  Cause:
  
  Product Not Created: The product you are trying to access or reference has not been created in the system.
  Incorrect Product ID: The product ID or code you are using may be incorrect or misspelled.
  Data Synchronization Issues: If your system is integrated with other systems (like CRM or external databases), there may be synchronization issues leading to the product not being available.
  Authorization Issues: The user may not have the necessary permissions to view or access the product data.
  Inactive Product: The product may exist but is marked as inactive or obsolete in the system.
  
  Solution:
  
  Verify Product Existence: Check if the product ID exists in the system. You can do this by navigating to the relevant product management transaction (e.g., using transaction codes like MM03 for material master).
  Check for Typos: Ensure that the product ID is entered correctly without any typographical errors.
  Create the Product: If the product does not exist, you may need to create it using the appropriate transaction (e.g., MM01 for creating a material).
  Check Product Status: If the product exists but is inactive, you may need to reactivate it or check its status.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the product data.
  Data Synchronization: If the system is integrated with other systems, check for any data synchronization issues and resolve them.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for product management, such as MM01, MM02, MM03, and MM04.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation related to product management and error handling for further insights.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement the appropriate solution.